“Andy is an engaging and highly entertaining speaker who brings business sense to the benefits of delivering an exceptional customer experience!”
David McKown, Director of University Hospitality Seminars
Andy shares insights into how winning businesses ‘wow’ their customers by delivering outstanding customer experiences. Definitely not ‘have a nice day’ or ‘buy one get 10 free’ (hey, anyone can give stuff away!), but real examples of 3D Businesses that go the extra mile for their customers and exceed their expectations – that’s the delight bit! By sharing practical examples he’ll give your people the ideas and stimulation, along with practical tools to make it happen. The result is ‘motivated’ people equipped with the skills and attitudes to get back into work and ‘delight’ their customers!
Andy shares how winning leaders create a passion and total customer focus at every level of their business and establish a ‘culture’ that enables and empowers their people to ‘deliver’! He highlights how 3D Businesses get everyone ‘on board’ to deliver outstanding world class customer experiences and will help your leaders identify how they measure up. Crucially, he’ll help them identify the steps they need to take to make it a way of life for all their customer facing (and non-customer facing) people and provides practical tools and techniques to make this stuff work in your business too!
3D Businesses are ‘easy to buy from and deal with’ at every point of the customer journey and this challenging keynote encourages your people to ‘stand in their own queues’ and review the journey their customers go through. Andy will help them identify the ‘blockages’ to great customer service in your business and provide practical tools and techniques to overcome and remove them. Crucially, he will also share stimulating ideas to help them create outstanding customer experiences from start to finish – even your accounts department! Hey, this is revolutionary stuff!
This keynote highlights how 3D Businesses Maximise Customer Relationships – It’s not about CRM systems that too often are simply a database with lots of names in it, but it’s proactively developing relationships that give the best to and get the best from the customers that you want. Andy will help your people evaluate their relationships with customers (both internally and externally) and identify what they need to do to to improve and vitally, maximise opportunities they may well be missing. He’ll give them proven tools and techniques to help them maximise their customer relationships, create more opportunities, and increase repeat business and referrals. The result will be loyal customers who tell other people, come back for more…. and spend more!