Andy’s Customer Keynotes:

Customer expectations are getting higher and loyalty is harder to maintain. 3D Businesses have a total customer focus in everything they do and create outstanding customer experiences that differentiate them from their competitors. It also creates loyal customers who come back for more, spend more and tell other people!

Typical customer service keynotes that Andy delivers include….

 KEYNOTE EXAMPLE 1: 

CREATE CUSTOMER DELIGHT!

Andy shares insights into how winning businesses ‘wow’ their customers by delivering outstanding customer experiences. Definitely not ‘have a nice day’ or ‘buy one get 10 free’ (hey, anyone can give stuff away!), but real examples of 3D Businesses that go the extra mile for their customers and exceed their expectations – that’s the delight bit! By sharing practical examples he’ll give your people the ideas and stimulation, along with practical tools to make it happen. The result is ‘motivated’ people equipped with the skills and attitudes to get back into work and ‘delight’ their customers!

KEYNOTE EXAMPLE 2: 

CREATING A CUSTOMER FOCUS – GET YOUR CULTURE RIGHT!

Andy shares how winning leaders create a passion and total customer focus at every level of their business and establish a ‘culture’ that enables and empowers their people to ‘deliver’!  He highlights how 3D Businesses get everyone ‘on board’ to deliver outstanding world class customer experiences and will help your leaders identify how they measure up. Crucially, he’ll help them identify the steps they need to take to make it a way of life for all their customer facing (and non-customer facing) people and provides practical tools and techniques to make this stuff work in your business too!

KEYNOTE EXAMPLE 3:

CUSTOMER EXPERIENCES – MAKE IT EASY!

3D Businesses are ‘easy to buy from and deal with’ at every point of the customer journey and this challenging keynote encourages your people to ‘stand in their own queues’ and review the journey their customers go through. Andy will help them identify the ‘blockages’ to great customer service in your business and provide practical tools and techniques to overcome and remove them. Crucially, he will also share stimulating ideas to help them create outstanding customer experiences from start to finish – even your accounts department! Hey, this is revolutionary stuff!

KEYNOTE EXAMPLE 4:

FORGET CRM, THINK MCR – MAXIMISE YOUR CUSTOMER RELATIONSHIPS!

This keynote highlights how 3D Businesses Maximise Customer Relationships – It’s not about CRM systems that too often are simply a database with lots of names in it, but it’s proactively developing relationships that give the best to and get the best from the customers that you want. Andy will help your people evaluate their relationships with customers (both internally and externally) and identify what they need to do to to improve and vitally, maximise opportunities they may well be missing. He’ll give them proven tools and techniques to help them maximise their customer relationships, create more opportunities, and increase repeat business and referrals. The result will be loyal customers who tell other people, come back for more…. and spend more!