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Comment on Andy’s 3D Thoughts 23rd January by Andy

Andy — Tue, 24 Jan 2012 14:50:16 +0000

You’re so right Tom – I often push people to ‘stand in their own queues’ to find out what they are like to do business with.

The challenge, as ever, is to be prepared to do something about what they see, hear, feel!

Comment on Andy’s 3D Thoughts 23rd January by Tom

Tom — Tue, 24 Jan 2012 13:48:00 +0000

Thanks again Andy. Regarding the perception that customer service is bad/getting worse I believe part of this is the fact that our expectations as customers are always on the up. Being as good this year as last year is not good enough – we as businesses need to keep upping our game.

The other thing I find strange about these surveys is that there is no end of evidence that customers believe customer service could be better but many of those same people deliver a service to customers of their own – they might be internal customers in their company or external paying customers. There may be a disjoin between what we expect and what we are capable of delivering ourselves?

Comment on I’m ExciTED!!!! by My Challenges from TEDxSheffield 2010 | Creative State

My Challenges from TEDxSheffield 2010 | Creative State — Tue, 17 Jan 2012 14:04:20 +0000

[...] can find our more on Andy’s website, and do read his latest blog post, which highlights some of the great stuff you can find on the TED [...]

Comment on How To Stand Out In A Crowded Market! by Lucy

Lucy — Thu, 12 Jan 2012 19:10:29 +0000

I love David Nash too! couldn’t tear myself away from his silly notices, his stuff is really great , things I bought years ago are still going strong.
I’ve moved south now, Wish I knew how to contact him, you didn’t take his (hanwritten ) card did you?

Comment on The 12 Ways Of Difference – Numbers 6 To 9! by Keshav Ram Singhal

Keshav Ram Singhal — Thu, 12 Jan 2012 02:36:46 +0000

Great idea – “Thinking in Dramatically and Demonstrably Different”. With best wishes,
Keshav Ram Singhal, Ajmer, India

Comment on A Fun Advert From Carlsberg! by fbto zorgverzekering

fbto zorgverzekering — Wed, 21 Dec 2011 17:39:09 +0000

fbto zorgverzekering…

[...]A Fun Advert From Carlsberg! | Andy Hanselman Business Speaker, Trainer and Consultant[...]…

Comment on Andy’s 3D Thoughts 19th December by Andy Hanselman

Andy Hanselman — Mon, 19 Dec 2011 16:16:31 +0000

Tom

When I read things like that, it makes it all worthwhile!

Thanks so much for your support and contributions!

Here’s to a ‘remarkable’ 2012!

Best Wishes

Andy

Comment on Andy’s 3D Thoughts 19th December by Tom

Tom — Mon, 19 Dec 2011 16:11:55 +0000

Thanks Andy – You have provided me with so much inspiration this year I feel I may be on my way to becoming a remarkable business

Have a great Christmas.

Tom
Head of WOW! at Jungle Property

Comment on Introducing… The 12 Ways Of Difference! by Andy Hanselman

Andy Hanselman — Wed, 14 Dec 2011 16:10:38 +0000

Cheers Tom – more on their way – later today hopefully!

Andy

Comment on Introducing… The 12 Ways Of Difference! by Tom

Tom — Wed, 14 Dec 2011 16:07:58 +0000

Thanks Andy – What a great compilation this is