Archive for the 'Leadership' Category

Leadership At Its Lamest

“There is no teaching to compare with example”
                                                                                 Lord Baden Powell
Leadership is about role modelling and being a role model. It’s about ‘doing the right thing’ and being seen to be doing it. Transparency, accountability and empathy help build credibility, trust and ‘enagement’.
The UK’s politicians, by voting to throw out a series of reforms on their [...]

Posted in Leadership by: Andy on July 4, 2008 | No Comments | Email This Post | Print This Post

Organisational Stupidities

I’ve already commented on the trials and tribulations of Terminal 5. My initial thought was to come over all ‘Victor Meldrew’ and think ‘I don’t believe it!’ Have you ever done that? You know, when you’ve spotted something that seems so daft or pointless in a business?  You think ‘who on earth came up with [...]

Posted in Culture, General, Leadership by: Andy on April 8, 2008 | 1 Comment | Email This Post | Print This Post

Not Training People Proves Terminal

Reports in the Sunday Times that only 50 senior BA staff out of a total of 800 workers had taken part in the ‘proving’ trials for Terminal 5 are revealing.
It’s clearly not the only contributor to the chaos that’s led to cancelled flights, huge delays, long queues, thousands of lost bags and complete embarrasment for BA, but [...]

Posted in General, Leadership by: Andy on March 30, 2008 | No Comments | Email This Post | Print This Post

Tip Top Timpsons!

Speaking at the Service Excellence Conference last week introduced me to the ‘delights’ of James Timpson of Timpsons. His refreshing approach was a revelation to all, especially when dealing with those ‘problem performers’ in your business.
Some key points:

Don’t tolerate ‘Drongos’ - those negative people who sap your business bring everyone else down. Do everything you can [...]

Posted in Competitiveness, Culture, Leadership by: Andy on March 11, 2008 | No Comments | Email This Post | Print This Post






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