[caption id="attachment_18111" align="alignright" width="300"] Just some of the 'finished' models![/caption] Finding people that have the aptitude and attitude for your business is always a challenge. They may have the 'technical skills' but not necessarily the aptitudes and attitudes that you need. So, how do you find...
It's 3D Thoughts time again! Here we go with 3 iDeas on poor customer service in the UK, a wonderful example of a great customer experience and some simple steps to improve your strategic leadership! As ever, there's no need to download anything! Just click on the icon below, listen...
Happy New Year! Here are your first 3D Thoughts for 2015! As well as reflecting on the 30th anniversary of the first UK mobile phone call, we are looking at the future of customer service, and it's robotic! There's also a little exercise for you...
It's 3D Thoughts time, and it's a special one this week! We've got a special guest who is sharing his 3 iDeas in around 3 minutes to help you improve your business competitiveness. He's a man who consistently creates remarkable customer experiences and delivers customer...
It's 3D Thoughts time, and as ever, here are 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week's iDeas include Mark Zuckerberg on 'mistakes', a great example of customer delight from Air Canada, and the benefits of delighted and...
this is a new test event...