Great customer experiences from front line people on Trans Pennine Express and Easy Jet feature in this week's 3D iDeas! As does HMRC and their Dramatically and Demonstrably Different way of saying 'Sorry'. Plus, at this time of remembrance, there are some examples of innovation from...
We're back! Yes, after a brief summer break, it's 3 iDeas time! This week's 3 things to help you be a Dramatically and Demonstrably Different Business look at why people quit and what you can do about it (hint: it's not the money!), why you might be...
43% of UK customers have consciously NOT made a second purchase from a business due to poor customer service! That's according to a new report from the Institute Of Customer Service. The biggest culprits that send customers away unhappy according to the report are...
Another great session with Santander yesterday at their Breakthrough Masterclass at The York Army Museum. The topic was 'Maximising Leadership Performance' and we explored how winning businesses leaders 'Get That Vision Thing' and engage their people to maximise performance. For those that came along (and for those...
It was great to speak at the HR Exchange event today - good to see so many people contributing and swapping ideas - just how we like it! Thanks to the Bhayani HR & Employment Law team for organising such a good event. The topic was 'Creating A...
It was great to speak at The Sheffield City Region Business event yesterday - a wonderful turnout and a very receptive audience - just how we like it! Thanks to the teams at Hart Shaw and Reynolds Trade Credit for organising the event so well....
Here are 3 iDeas to help you and your business be Dramatically and Demonstrably Different from your competitors This week's ideas include news that many business leaders simply don't have their 'finger on the pulse' when it comes to measuring and managing performance, customers in the...
Does innovation drive your business? Does it help you create competitive advantage? In the latest in the series of interviews I did recently with Grant Leboff of The Sticky Marketing Club we talked all about ‘Making InnovatiON Work’ – That’s 3D Characteristic #7. It’s a short discussion about...
96% of people think that culture change is needed in their organisation - that's according to a study by consultants Booz & Co. The “Culture's Role in Enabling Organizational Change” reveals that: 84% believe that their organization’s culture is critical to business success 60% say culture is more important...
Here we go with this week's 3D Thoughts - 3 iDeas in around 3 minutes to help you improve your business! This week we focus on 'Getting That Vision Thing', steps to improve customer service in your business, and some 'stupid rules' that exist in some businesses. As...