Events

07 Oct Andy’s 3D Thoughts 7th October

Customer Delight from Pret A Manger and Employee Delight from Martek Marine are just 2 of the 3D iDeas in this week's 3D Thoughts. There's also news of a Dramatically and Demonstrably Different approach to improving your customer experience when flying with Japan Airlines.    All you need to do...

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30 Sep Andy’s 3D Thoughts 30th September

When are you best 'creative'? When are your people? This week's 3D Thoughts highlight how we each have a 'best time' - are you maximising that? There's news of a Dramatically and Demonstrably Different approach to customer service from Her Royal Highness, The Queen and news that 'death...

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20 Sep Customer Delight From Her Majesty!

When 5 year old Australian Savannah Hunt and her mum toured Europe on holiday they were accompanied by Harriet, a toy monkey from her Adelaide kindergarten. Unfortunately, while on their trip they lost her! When Savannah's mum Katie discovered that Harriet was missing, it was too...

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12 Nov Andy’s 3D Thoughts 12th November

Great customer experiences from front line people on Trans Pennine Express and Easy Jet feature in this week's 3D iDeas! As does HMRC and their Dramatically and Demonstrably Different way of saying 'Sorry'. Plus, at this time of remembrance, there are some examples of innovation from...

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27 May Maximising Leadership Performance With Santander

Another great session with Santander yesterday at their Breakthrough Masterclass at The York Army Museum.  The topic was 'Maximising Leadership Performance' and we explored how winning businesses leaders 'Get That Vision Thing' and engage their people to maximise performance. For those that came along (and for those...

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