As you probably know, I’m always on the look out for real examples of Dramatically and Demonstrably Different businessses, and have in the past mentioned Kulula Airlines, the South African ‘low cost’ flyer. Well, my friend, and international jet set traveller Ian has just flown with them and he sent me a copy of the...

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I know you’re not all football fans, but I’m sure that you can’t help being moved by the very sad death of Gary Speed. He played, captained and managed my club Sheffield United towards the end of an amazing career. He was a true leader, on and off the pitch, and a really good bloke....

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It was great to meet all the visitors to the JCI National Conference in Sheffield on Saturday – hope you enjoyed yourselves in our ‘Fair City’! And congratulations to the Sheffield JCI team for winning so many awards – impressive stuff! As promised, here are the slides from my presentation - You can download a pdf...

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New technology developed in universities in Madrid and Granada now allows call centres to know what mood you’re in by the tone of your voice! Apparently from this, they can also predict how the conversation is likely to go! “Thanks to this new development, the machine will be able to determine how the user feels and how...

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I love this - a fun advertisement from Carlsberg! Happy Friday! Bookmarks:

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Here are some interesting stats from Constant Contact via social media expert Rose McGory - ok they are US based, but they give an interesting insight into the adoption and usage of social media by small businesses. As Rose points out, it’s interesting that only 60% respond to comments about themselves on social media, even...

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I just love this! Canadian designers Rethink created this unique business card for the Credit Counselling Society. They reproduced a plastic credit card and then cut it in half. The name and telephone number are embossed on the business card in the same way they would appear as a card holder’s name and credit card number on a...

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Here they are – this week’s 3D Thoughts – just click on the icon below to get your 3 ideas in less than 3 minutes! Andy”s 3D Thoughts 21/11/11 (mp3) Links: Marcus Buckingham The Service Phrases That Make Us Seethe! Customers Are Getting Louder! And Here’s Your ‘Bonus’ Idea – An Amazing 3D Picture! As...

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You know that we are always on the look out for businesses that ’Think in 3D’ – that means that they are Dramatically and Demonstably Different! Well here’s a picture that is just that! It’s apparently the world’s biggest 3D painting done for Reebok, and it’s at Canary Wharf in London – Amazing! If you like...

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Yet more evidence that customer expectations are getting higher!  Apparently, only 2% of UK consumers feel their expectations are always met while less than half (49%) feel companies sometimes meet them. The new report, The Right Now 2011 Customer Experience Impact Report also highlights the fact that consumers are becoming increasingly impatient when it comes to poor...

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