27 Nov Tesco – From Disappointment To Customer Delight! That’s Poetry

 Dealing effectively with Customer Disappointment is something that customer focused businesses do well. The best ones go even further, and    they exceed expectations and create customer delight! Here's a brilliant example of great customer service from Tesco, and it involved  Shakespeare!. When St. Andrews students Isabelle Bousquette and Tomi Baikie, went shopping for their favourite...

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17 Nov Andy’s 3D Thoughts 17th November

It's 3D Thoughts time, and as ever, here are 3 iDeas in around 3 minutes to help you improve your business competitiveness. This week's iDeas include news that Facebook is coming to an office near you, disengaged employees are costing the UK £15 Billion and ideas...

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