Some More 3D Thoughts in Less Than 3 Minutes!
Here’s this week’s Andy’s 3D Thoughts – ’3 Ideas In less Than 3 Minutes Every Monday Morning!’
If you missed last week’s first attempt, we got some great feedback! Each short audio contains simple, practical and ‘value adding’ things for you to Discover, Delve into, Discuss, Download, Develop and Do!!!!! All aimed at helping you improve your sales and marketing, your customer care, your competitiveness and your business performance.
You don’t need to ‘Download’ it, simply click on the icon below, listen, and then Do something as a result of what you’ve heard!
If you missed last week’s, you can find it here (but obviously, that does mean 6 minutes in total!)
Enjoy your listening…….. and let me know what you think below (and don’t hesitate to let others know via email, facebook or twitter too!!!)
Delivering Happiness Zappos Insights ‘Be Easy To Deal With’ Report
Posted in Andy's Podcasts by: Andy on August 2, 2010 | No Comments | 
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Now Listen Here!
We’re all incredibly busy and there’s loads going out there! Here’s an opportunity to take just a couple of minutes out to ‘think’ at the beginning of each week. Every Monday morning I’m going to upload a short ‘audio’ (maximum 3 minutes) that gives you help in developing your ‘3D’ approach to finding, attracting and keeping customers! That means being ‘Dramatically and Demonstrably Different’ in this ever more competitive world.
Each short audio contains simple, practical and ‘value adding’ things for you to Discover, Delve into, Discuss, Download, Develop and Do!!!!! All aimed at helping you improve your sales and marketing, your customer care, your competitiveness and your business performance.
You don’t need to ‘Download’ it, simply click on the icon below, listen, and then Do something as a result of what you’ve heard!
It would be ‘Dumb’ to miss out!
Enjoy your listening…….. and let me know what you think!
Links:
Fast Company Magazine Sparkles Events
Posted in '3D' Thinking, Andy's Podcasts by: Andy on July 26, 2010 | No Comments |
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Latest Podcast! It’s Short and Sweet!
Here’s the latest Podcast! It’s a short and sweet one and lasts less than 15 minutes! It might be short, but there’s some great stuff on there I promise!
Podcast #6 contains:
- Organisational Stupidities! – Daft things that exist in your business that are ‘holding you back’. find them, and eliminate them – fast!
- Rework! - A brief review of a great book
- Websites Worth Wandering On To! – 3 websites I like!
- Get back To the Future - A simple process for business improvement that anyone can use
You can listen to it here:
Click here to download Podcast
You can also download it to your ipod by clicking here or on the itunes icon at the top of the website
Related links for this podcast:
Rework! – Buy it here from Amazon
Websites Worth Wandering On To…
Customer Collective and sister site The Social Customer
Keep your eyes (and ears!) open for our next podcasts – we’ve got some great interviews lined up – watch (and listen to!) this space!
Better still, subscribe at iTunes or subscribe to the podcast RSS here so you never miss another!
Posted in '3D' Thinking, Andy's Podcasts, Customer Service, General, Innovation, Social Media and Marketing by: Andy on June 7, 2010 | No Comments |
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Podcast 5: Creating A Customer Culture – An Interview With Paul Meehan, Director Of Customer Experience At Axa Insurance
You’ll love this one! It’s an interview with friend and client, Paul Meehan, Director Of Customer Experience at Axa Insurance.
Paul has an amazing amount of experience in building and selling a very successful insurance broking business and then moving to the huge organisation that is Axa Insurance.
You’ll hear Paul’s insightful ideas, views and practical experiences about creating excellent customer experiences that are relevant whether you are the CEO of a large multi-national, an entrepreneur looking to grow and develop a business, or a team leader responsible for the customer experience in your organisation.
Podcast #5contains:
- Creating a customer focussed culture – Steps to help you develop a real customer focus in your business.
- The role of the leader – Paul’s practical ideas to help make things work
- Involve and engage your people – How to ‘tap in’ to the knowledge and experience of your ‘front line’ staff
- Plus other practical stuff to stimulate thoughts and actions
You can listen to it here:
Click here to download Podcast
You can also download it to your ipod by clicking here or on the itunes icon at the top of the website
Related links for this podcast:
The books Paul recommends in the interview:
Who Says Elephants can’t Dance? How I turned around IBM – Louis Gerstner
Books by Jack Welsh
Thinking in 3D by Andy Hanselman ( I know Paul’s read that one too!)
Remember, you can subscribe all future Compete Or Get Beat podcasts on iTunes - simply click here to do that
And finally, don’t forget to if you do go to iTunes, please leave them a rating and a comment on what you thought!
Posted in Andy's Podcasts, Culture, Customer Service, Leadership by: Andy on May 12, 2010 | No Comments |
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We’re No Fools – Here’s April’s Podcast!
So, here we go! It’s time for a new podcast. We’re now going to do them monthly – that’s a promise!
Podcast #4contains:
- Thinking in 3D – Steps to help you develop a Dramatically and Demonstrably Different Business
- Make Innovation Work For You – An interview with creativity expert Jonny Douglas
- Build Trust – 20 ideas to help you build trust with your customers
- Plus other rants, raves and recommendations to stimulate thoughts and actions
You can listen to it here:
Click here to download Podcast
You can also download it to your ipod by clicking here or on the itunes icon at the top of the website
Related links for this podcast:
(re)thinking in 3D ebook - Click here for details and the FREE download
HSBC 100 Thoughts - Download the first 25 Thoughts and sign up for the remainder
Jonny Douglas website and Jonny’s Blog
Recommended podcasts:
Obviously you can sign up for these at iTunes (as you can the Compete Or Get Beat podcast – simply click here to do that)
And finally, don’t forget to leave us a comment below on a) what you thought and b) what you’d like to see more / less of in future podcasts – all ideas, suggestions. recommendations (and criticisms!!) welcome!
Posted in '3D' Thinking, Andy's Podcasts, General by: Andy on April 1, 2010 | 1 Comment |
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‘Maximising Your Profits’ Podcast
Here’s a new podcast for your delight and delictation! It’s different from previous editions and has one core topic: that’s ‘maximising the profitibility of your business’.
Podcast #3contains:
The focus of this podcast is on helping you improve profitability and includes: identifying the common key barriers to maximising profitability and how to overcome them; how to ‘keep in control’; how to find out where your profits really come from; discount ’discounting’; how to get your people involved; ideas for maximising opportunities; developing your own ‘route to profitability’ ; proven and practical steps to maximise the profitability of your business.
Bizzarily, I’m giving it away for free!
Here it is:
Click here to download Podcast
You can download it to your ipod by clicking on the itunes icon above
Related links for this podcast:
Some slides on ‘maximising profitability’ are here, along with details of my book ‘Revolutionise The Profitability Of Your Business’ which you can buy here
Posted in Andy's Podcasts by: Andy on November 27, 2009 | No Comments |
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Podcast 2 Finally Available!
Andy’s second ‘podcast’ is now finally available for download here or via iTunes subscription here
Podcast #2contains:
Customer Problems – Dealing With Disappointment; Maximising Customer Relationships in tougher times; A book worth reading – SPIN Selling by Neil Rackham; An interview with retailer Katherine Taylor of Seen and ‘star’ of Mary Portas ‘Queen of Shops’, Don’t just Get ‘On’, Get ‘Even’ Better.
Click here to download Podcast
Related links for this podcast:
Andy’s Compete Store!
Posted in Andy's Podcasts by: Andy on March 23, 2009 | No Comments |
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Andy’s Podcast #1: Get Personal, The 4P’s RIP?, Branding Not Blanding, Keep On Keeping On
Andy’s first ‘podcast’ is now available for download here or via iTunes subscription here
Podcast #1contains:
Personal notes ‘work’; Make time for training; The 4P’s RIP; A book worth reading – Meatball Sundae by Seth Godin; An interview with branding ‘guru’, John Lyle; 15 ideas for keeping ‘devoted’ customers.
Click here to download Podcast
Related links for this podcast:
Jesmond Dene House Hotel and their Trip Advisor entry
My 4P’s RIP? article published on international management website insightory.com
John Lyle’s blog
Andy’s Compete Store!
Posted in Andy's Podcasts by: Andy on July 15, 2008 | 1 Comment |
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