#6 Keep In Control

22 Dec Exclusive!: A Remarkable Interview With Santa’s Elves!

You may remember last year that we got an exclusive interview with Santa Claus when he explained his approach to creating Customer Delight (Watch it here if you missed it!). Well, this year, we've managed to have a word with some of his team! Does...

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20 Dec The 12 Ways Of Difference – Numbers 6 To 9!

Here are the next 3 Dramatically and Demonstrably Different businesses for you to see as part of our ‘festive’ 12 Ways Of Difference! We showed you the the first 6 last week (you can see them here if you missed them!) and the last 3 will be here tomorrow! These are ‘real examples’ that...

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16 Dec This Time It’s Personal – Well, It Should Be!

A personalised customer service experience is a key factor success in 'remarkable' businesses, but it doesn't happen very often! Only 4% of UK consumers feel treated as an individual when contacting their service providers including banks, telephone companies, utility providers and retailers, despite almost half of these companies...

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15 Dec 3 More Of ‘The 12 Ways Of Difference’!

Here are 3 more Dramatically and Demonstrably Different businesses for you to see as part of our 'festive' 12 Ways Of Difference! We showed you the the first 3 earlier this week (you can see them here if you missed them!) and there are another 6 to...

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