Creating customer loyalty is a challenge for many businesses and Net Promoter Score is a great way of measuring and improving customer loyalty. It’s something I recommend businesses consider at my seminars and training workshops and something that I believe that any businesses serious about their customers should use! But does it actually mean anything? Well, there’s...
Do you ever feel that in today’s fast moving business world, you’re constantly bombarded with information and sometimes it’s difficult to take it all in? Well your customers and your staff are probably thinking that too! Have you ever shared information that’s important and relevant to those that you are sharing it with, but somehow it doesn’t...
In today’s fast moving business world, a key factor for success in growing businesses is the ability of its leaders to think and work strategically and manage to keep their fingers on the pulse at the same time. It’s a tricky balance and unfortunately many struggle to get the balance. The result? It ranges from...
Net Promoter Score is a great way of measuring and improving customer loyalty, and something that I believe that any businesse serious about their customers should use! Only, however if they use it properly! For those that don’t know about it (check out the details here) it’s a simple question that finds out how likely customers are to...
There’s a lot of talk about ‘culture’ in business at the moment – and it’s nearly all very negative! Lots of people have expressed their concern and disgust of the ‘culture’ that has been created in Barclays Bank and the banking industry as a whole. In fact The Governor Of The Bank Of England, Mervyn King, launched a...
What questions do you ask to recruit the right people who want to work for you? I was working with a group of successful entrepreneurs and business leaders last week and we got discussing the problems of finding the best people. The consensus was that that culture fit was more important than technical competence and experience! But...
Bad News: You’re not as good a manager as you think you are! A new report from the Chartered Institute of Professional Development says that most UK managers think they are better than their people think they are! This ‘Reality Gap’ is highlighted by the CIPD’s report that says eight out of ten managers think that...
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