How your company deals with customer service problems says a lot about you. We call it ‘Dealing With Disappointment’ and 3D Businesses ‘Encourage’, ‘Empower’, and ‘Enable‘ their people to do it effectively (it’s an ingredient of 3D Characteristic #5: Create An UBER Culture – more information here). Here’s a great example of this in action. When Eugene Costello...
Research consistently shows that customers feel that suppliers don't listen to them, employees feel that bosses don't appreciate and value them and many business leaders say they can't create the time to listen to themselves and 'think'! We all get caught up in the day to...
How do you keep up with your customers in this Dramatically and Demonstrably Different fast moving world? This week's 3 iDeas highlight some changes that are happening 'out there' when it comes to customer experiences and how businesses are responding - there are lessons in there for anyone...
What can you and your business learn from Ariana Grande? This week's 3 iDeas highlight 7 lessons from the 23 year old and her One Love Manchester show! From establishing a clear vision that 'stimulated, excited and inspired' to 'delighting' her customers and building innovatiOn into everything...
Ariana Grande's performance at the spectacular One Love Manchester show yesterday taught me a few things. First of all, I'm getting old and didn't know who quite a few of the artistes were, secondly, the power of a 23 year old woman with a vision...
Welcome to the 300th 3D Thoughts! It's taken us nearly 7 years to achieve this landmark - our first one was back on 26th July 2010! But, don't worry, we're not going to get too 'stuck in the past' and want to help you look...
How do you create more opportunities with your customers? You solve their problems! This week's 3 iDeas highlight some great examples of businesses that solve customers problems - some might be problems that you didn't even know you had! Whether it's helping 'delight' your customers, providing...
How do you engage with your customers? In this week's 3 iDeas we've got 5 great examples for you that will help you improve the way you engage with your customers and prospects. Whether it's your corporate messaging, the way you interact face to face, online or even...
The way you communicate with your customers says a lot about you and your business. From simple things to 'Dear Sir Or Madam' (what do you mean, you can't tell?) or 'Dear Valued Customer' (so valued that you don't know my name?), through to 'Would...
Standing out from the crowd is a challenge for every business and this week's 3 iDeas aim to help you take a Dramatically and Demonstrably Different approach to doing that. We've got 3 iDeas on the amount of 'noise' that's actually out there, how the CEO of Gap saw through all...