Yo Ho Ho! We've been joined by a special guest to share this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. Yes, the one and only Father Christmas popped in to see us and very kindly shared some of...
Where do your ideas come from (apart from here of course?!!!) One of this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different comes from Lego and the innovative way they do it! There's also news about the Text's 25th birthday...
It's 3 iDeas time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's news about Just Eat which really demonstrates Dramatically Different world we're in, some questions to ask your customers to maximise your relationships and another great question...
Fancy a beer while your 'other half' does the shopping? Or just fancy one before you get started! Well, you can at Morrisons in Guiseley and it's 3D number 1 in this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's...
It's 3D Thoughts time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's some news about what customers want when it comes to maintaining and improving loyalty, introducing Glassdoor - a Trip Advisor for potential employees, and customer experience lessons from...
It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...
Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of 3D Businesses) and in this incredibly fast paced changing world it's getting harder to do! I don't want to 'spook' you, but I...
It's a special 3D Thoughts this week with a short video to share some lessons I learned from a visit to Raymond Blanc's Dramatically and Demonstrably Different business Le Manoir aux Quait'Saisons in Oxfordshire last week. There are lessons in leadership, employee engagement, marketing, customer service and innovation! As ever,...
I was very lucky to accompany some clients on a 'benchmarking' exercise last week - I went with a group of leaders from the University Of Sheffield UNICUS team to visit the award winning restaurant Le Manoir Aux Quat'Saisons in Oxfordshire (Hey, someone had to do...
How your company deals with customer service problems says a lot about you. We call it ‘Dealing With Disappointment’ and 3D Businesses ‘Encourage’, ‘Empower’, and ‘Enable‘ their people to do it effectively (it’s an ingredient of 3D Characteristic #5: Create An UBER Culture – more information here). Here’s a great example of this in action. When Eugene Costello...