#4 Forget CRM – Think MCR!

30 Oct Oooh Spooky! 10 Scary Customer Experience Statistics

Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of 3D Businesses) and in this incredibly fast paced changing world it's getting harder to do! I don't want to 'spook' you, but I...

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23 Oct Andy’s 3D Thoughts 23rd October

It's a special 3D Thoughts this week with a short video to share some lessons I learned from a visit to Raymond Blanc's Dramatically and Demonstrably Different business Le Manoir aux Quait'Saisons in Oxfordshire  last week. There are lessons in leadership, employee engagement, marketing, customer service and innovation! As ever,...

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23 Oct Le Manoir aux Quat’Saisons – 7 Ingredients For 3D Success!

I was very lucky to accompany some clients on a 'benchmarking' exercise last week - I went with a group of leaders from the University Of Sheffield UNICUS team to visit the award winning restaurant Le Manoir Aux Quat'Saisons in Oxfordshire (Hey, someone had to do...

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08 Oct Customer Delight – A ‘Rap’turous Response From Marks & Spencer!

How your company deals with customer service problems says a lot about you. We call it ‘Dealing With Disappointment’  and 3D Businesses ‘Encourage’, ‘Empower’, and ‘Enable‘ their people to do it effectively (it’s an ingredient of 3D Characteristic #5: Create An UBER Culture – more information here). Here’s a great example of this in action. When Eugene Costello...

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03 Aug Create Conversations With Your Customers, Your People… and Yourself! 50 ‘Prompts’ To Help…

Research consistently shows that customers feel that suppliers don't listen to them, employees feel that bosses don't appreciate and value them and many business leaders say they can't create the time to listen to themselves and 'think'! We all get caught up in the day to...

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05 Jun Andy’s 3D Thoughts 6th June

What can you and your business learn from Ariana Grande? This week's 3 iDeas highlight 7 lessons from the 23 year old and her One Love Manchester show! From establishing a clear vision that 'stimulated, excited and inspired' to 'delighting' her customers and building innovatiOn into everything...

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05 Jun Ariana Grande Demonstrates She’s A Real 3D Thinker

Ariana Grande's performance at the spectacular One Love Manchester show yesterday taught me a few things. First of all, I'm getting old and didn't know who quite a few of the artistes were, secondly, the power of a 23 year old woman with a vision...

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22 May Andy’s 3D Thoughts 22nd May

How do you create more opportunities with your customers? You solve their problems! This week's 3 iDeas highlight some great examples of businesses that solve customers problems - some might be problems that you didn't even know you had! Whether it's helping 'delight' your customers, providing...

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