#4 Forget CRM – Think MCR!

25 Mar Andy’s 3D iDeas March 25

Andy's 3D iDeas are back! We thought that in these 'uncertain', and for many, difficult times you might benefit from 'taking out 5 minutes' for a bit of 'outside' stimulation. So we've brought back our simple little short podcast. It's only about 5 minutes long and...

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18 Mar What Your Reaction To Corona Virus Says About Your Business

Wow, we're in very, very interesting times! Uncertainty, disruption and a sense of panic definitely abounds, and it's very interesting to see how different businesses are reacting to the situation created by the Corona Virus outbreak. In any 'sudden change', there are both opportunities and...

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13 Dec Christmas Cards – An Opportunity To Demonstrate Your Dramatic Difference And ‘Delight’ Your Customers!

They say that Christmas is a time for giving, so I thought I'd give you my thoughts on Christmas cards and differentiation. A 'personalised' note can be a great opportunity to show your customers that you care, that you are thinking about them and a chance...

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12 Jun Utilising Technology For Great Customer Experiences – 5 Examples Of Businesses Doing It Right!

Creating a proactive customer-centric organisation, cross departmental collaboration and keeping up with evolving customer expectations are the key challenges that businesses today say they face when it comes to customer service. That's according to the recently published State of Customer Service 2020 report which has over 1500...

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25 Mar Andy’s 3D Thoughts 25th March

It's certainly very noisy out there! This week's 3D iDeas highlight what happens in just one internet minute, there's a Dramatically and Demonstrably Different business that creates bespoke suits online and evidence that a personalised customer service approach works! All you need to do is just click on the...

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