Here we go with this week’s 3D Thoughts! As ever, it’s 3 iDeas in around 3 minutes to get your week off to a great start! No need to download anything! Just click, listen and then DO something! Don’t forget, so you never miss one again (and so you can listen when and where you...
No Post! The Changing Face Of The UK Workplace
The average UK worker sends and receives 10,000 emails a year and 25% of UK workers don’t remember life without email! That’s just two statistics that paint an interesting picture of todays ‘modern’ workplace. The new report by Warwick Business School highlights that the average UK worker now sends and receives 40 emails a day and 1 in 12 deal...
Are You Listening To The Right Customers?
Posted in: #4 Forget CRM - Think MCR!, #7 Keep Working ON!
Here’s a great guest blog post from Charlie Smith, Marketing Communications Director at IVR industry leaders Plum Voice in Denver, Colorado - there’s some great stuff in there that nicely reinforces our concept of Choose ‘Em Or Lose ‘Em! Thanks Charlie! Customer Customer service hinges on a line of communication between a company and its customers. How...
Customer Service Lessons Many Businesses Are Simply Not Learning!
1 in 5 consumers switched suppliers in 2012 and 85% of them said their loyalty could have been retained if the company had acted faster on dealing with the problem or query. That’s just one of the enlightening statistics from a new report from Accenture. Well, I say ‘enlightening’…. the reality is that it’s ‘obvious stuff’,...
Andy’s 3D Thoughts 25th March
Posted in: #2 Establish A Dramatic Difference, #4 Forget CRM - Think MCR!, #5 Build An 'UBER' Culture!
Customer Engagement Lessons From The Dark Side!
“Pink Floyd would like to invite you to take part in a global playback event, to celebrate the 40th anniversary of their seminal album, “The Dark Side Of The Moon” on March 24, marking 40 years since the album’s original UK release date – join us in turning the moon dark on pinkfloyd.com.” That was...
10 ‘Dramatically Different’ Questions To Help Create Dialogue With Your Customers
Lots of businesses invest a lot of time, money and effort in getting customer feedback. I also think that lots of businesses waste lots of time, money and effort in getting customer feedback. Why? They ask the wrong questions, they ask lots of questions, but don’t actually listen, or they listen to the answers and...
Customers Prefer To Stick – Great Customer Service Helps Them Do It
Posted in: #4 Forget CRM - Think MCR!, General
Only 27% of UK customers would switch utilities, telephone or household services supplier if offered cash or other financial incentives. That’s according to a new report from KPMG. So, while clearly some customers will also go for the cheapest deal, the vast majority would much prefer to stay with their existing supplier. 18% said that they would rather have...
Want To Create Devoted Customers? Don’t Upset Them At The Expense of New Ones!
Sky Free Thursdays is the latest promotion from the satellite TV channel which allows non subscribers to watch Sky TV for free on, guess when, Thursdays. However, it seems to have upset some people, and quite specifically, some existing customers who are already paying for it! They are are not happy that their ‘loyalty’ is...
Andy’s 3D Thoughts 7th January 2013
Posted in: #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!
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