Are you one of those people that likes to improve their own in-flight customer experience by chatting with other passengers when you’re on a plane? Do you want to make friends but worry that you’re going to bored rigid by someone you have nothing in common with? Or, perhaps like me you’re one of those...
Are you one of those customers who prefers face to face contact when getting your enquiries and problems sorted? Are you one of the many who rank the ‘annonymity’ of call centres as one of your biggest frustrations? Do you like to see the ‘whites of their eyes’ when you’re making a complaint? Well, you’re not alone! Apparently 66% of us...
The WANdisco Team Fancy having as many days holiday as you’d like with no one keeping tabs on you? Yes, that’s right – How would you like an unlimited number of days holiday from work – all paid? Does that sound a bit far fetched? Well, that’s the reality if you work for forward thinking software business,...
Forget simply looking at advertisements – you can now smell them! Potato makers McCains have come up with some 3D advertisements that you can smell! Apparently, when you press the button on them in bus shelters in various cities around the country, you get the lovely aroma of freshly baked potatoes to help you on your way! The smelly adverts are part of...
Eddie Andrew is one of Sheffield’s ‘Remarkable’ businessmen! As well as providing some of the loveliest ice cream you will ever have (The Our Cow Molly lemon and ginger ice cream is absolutely amazing!), he has built a fantastic reputation for his innovative approach in a very ‘traditional’ industry. This ‘innovative thinking’ extends to the most traditional...
Here you go for the first 3D Thoughts for February! Just click on the icon below to hear them! Andy”s 3D Thoughts 06/02/12 (mp3) Links: Celebrating Failure! Bad Customer Service? I Heard It On The Gripevine! DNB Bank’s Singing Answerphone! 100 Examples Of 3D Thinking – Give Us Your Examples! And don’t forget, you can listen...
One of the biggest customer service frustrations is automated phone systems. Let’s be honest, very few of us enjoy dealing with them… press 1 for this… press 2 for that….la la la….. your call is important to us (honest!)….. In fact, it is often highlighted (by me and others!) as the most frustrating thing! Well, here’s a great...
Here’s a great example of customer delight from Sainsburys! When 3 year old Lily Robinson (sorry,3 and a half year old Lily Robinson!) wrote to Sainsburys to ask them why tiger bread isn’t called giraffe bread which she thinks it should be because it looks more like a giraffe, she got a personalised response from...
Today is ‘The Greatest’s 70th birthday! Yes, it’s ‘Happy Birthday to Muhammad Ali, the greatest boxer ever. In fact, I’d go as far as to say he is one of the most ‘remarkable’ men ever! Muhammad Ali broke down racial barriers and was an inspiration to millions of people worldwide with his athleticism, spirituality and his passion! I remember staying...
Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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