How many ideas do your team generate? What do you do with them? Just one of this week's 3D iDeas could help you improve that by taking a Dramatically and Demonstrably Different approach. This week's 3D Thoughts encourage you to assess your approach to innovation, highlight a great example...
A great example of Customer Delight from Pizza Express is just one of this this week's 3D iDeas - all aimed at helping you create a Dramatically and Demonstrably Different business. This week's 3D Thoughts also include a new insight into 4 different working styles that could help you improve...
How empowered are your people? 'Empowerment' is one of those words that business speakers like me use a lot, and the danger is that it's totally misunderstood. I think a very simple measure of empowerment is how much can people 'do' without talking to a...
Wow, that was a spectacular weekend wasn't it? Great to see a Dramatically and Demonstrably Different approach to a Royal Wedding and congratulations to Harry and Meghan! It's a day late, but it is 3D Thoughts time and this week's 3D iDeas include news on Club 18-30...
It's 3D Thoughts time and this week's 3 iDeas include a Dramatically and Demonstrably Different bank - that's Monzo. There's also another innovation from Amazon to improve the customer experience and news that toxic company culture is costing the UK economy £23.6 Billion a year! As ever, you don't have...
I opened a bank account this morning in 3 minute 24 seconds from the comfort of my own desk! Now, THAT'S being Easy To Buy From which is a key ingredient of 3D Characteristic #3: Create Delighted And Devoted Customers and Monzo Bank is a...
What are the blockages in the customer experience that you deliver? Want to know how to spot and eliminate them? One of this week's 3 iDeas offers a Dramatically and Demonstrably Different approach to doing this and it involves 'Trauma Teddies'! There's also an insight into Net Promoter Score and...
A great way of improving the customer experience you provide is to 'Stand In Your Own Queues'. That means seeing things from their perspective and identifying those aspects that irritate, frustrate and annoy them, stop them coming back, and even stop them buying from you...
How effective is your team? Are you maximising the potential and performance of your people? One of this week's 3 iDeas offers a Dramatically and Demonstrably Different approach put forward by Google. There's also a great example of spotting and solving customer problems to create opportunity and a nice...
It's 3 iDeas time to help you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. They include some innovative ideas for 'onboarding' your people, a lovely example of customer delight from Aer Lingus and some sad news for the people of...