#3 Create ‘Devoted’ Customers

26 Mar Andy’s 3D Thoughts 26th March

How effective is your team? Are you maximising the potential and performance of your people? One of this week's 3 iDeas offers a Dramatically and Demonstrably Different approach put forward by Google. There's also a great example of spotting and solving customer problems to create opportunity and a nice...

Read More

12 Mar Andy’s 3D Thoughts 12th March

Some absolutely brilliant customer service from Tesla's Elon Musk is just one of this week's 3 iDeas!  That, and 2 others, are all aimed at helping you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. There's also news about the internet(!)...

Read More

27 Nov Andy’s 3D Thoughts 27th November

It's 3 iDeas time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's news about Just Eat which really demonstrates Dramatically Different world we're in, some questions to ask your customers to maximise your relationships and another great question...

Read More

20 Nov Andy’s 3D Thoughts 20th November

Fancy a beer while your 'other half' does the shopping? Or just fancy one before you get started! Well, you can at Morrisons in Guiseley and it's 3D number 1 in this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's...

Read More

13 Nov Andy’s 3D Thoughts 13th November

It's 3D Thoughts time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's some news about what customers want when it comes to maintaining and improving loyalty, introducing Glassdoor - a Trip Advisor for potential employees, and customer experience lessons from...

Read More

30 Oct Andy’s ‘Spooky’ 3D Thoughts 30th October

It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...

Read More

30 Oct Oooh Spooky! 10 Scary Customer Experience Statistics

Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of 3D Businesses) and in this incredibly fast paced changing world it's getting harder to do! I don't want to 'spook' you, but I...

Read More