A great way of improving the customer experience you provide is to 'Stand In Your Own Queues'. That means seeing things from their perspective and identifying those aspects that irritate, frustrate and annoy them, stop them coming back, and even stop them buying from you...
How effective is your team? Are you maximising the potential and performance of your people? One of this week's 3 iDeas offers a Dramatically and Demonstrably Different approach put forward by Google. There's also a great example of spotting and solving customer problems to create opportunity and a nice...
It's 3 iDeas time to help you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. They include some innovative ideas for 'onboarding' your people, a lovely example of customer delight from Aer Lingus and some sad news for the people of...
Some absolutely brilliant customer service from Tesla's Elon Musk is just one of this week's 3 iDeas! That, and 2 others, are all aimed at helping you think Dramatically and Demonstrably Differently in the way you lead and drive your business forward. There's also news about the internet(!)...
Yo Ho Ho! We've been joined by a special guest to share this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. Yes, the one and only Father Christmas popped in to see us and very kindly shared some of...
It's 3 iDeas time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's news about Just Eat which really demonstrates Dramatically Different world we're in, some questions to ask your customers to maximise your relationships and another great question...
Fancy a beer while your 'other half' does the shopping? Or just fancy one before you get started! Well, you can at Morrisons in Guiseley and it's 3D number 1 in this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's...
It's 3D Thoughts time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's some news about what customers want when it comes to maintaining and improving loyalty, introducing Glassdoor - a Trip Advisor for potential employees, and customer experience lessons from...
It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...
Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of 3D Businesses) and in this incredibly fast paced changing world it's getting harder to do! I don't want to 'spook' you, but I...