'That's One Small Step...
If you are are a regular listener to 3D Thoughts, then there's a good chance that you are on the lookout for fresh insights, new ideas and innovative ways of doing things. This week's episode will help you do that even more effectively with 7...
Are you creating Customer Delight? This week's 3D iDeas focus on going the extra mile for your customers with real examples of businesses taking a Dramatically and Demonstrably Different approach to exceeding customer expectations, and ideas to help you do it too. All you need to do is...
‘Customer delight’ is all about 'exceeding' customer expectations. It's definitely not about 'Have a nice day' or 'buy one, get 10 free' (Hey, anyone can give stuff away!), it's about going the extra mile for customers. It often involves quite simple things that can make a...
It's 3D iDeas time and we've got some great lessons from the NHS, IKEA and Charity:Water to name but a few. We start with the NHS reducing readmissions to hospital by 41% by a single phone call, we've got 5 examples of businesses utilising technology to improve...
How 'Easy' are you and your business? This week's 3D iDeas focus on doing things that make you easier to do business with and have examples of Walmart and Amazon taking a Dramatically and Demonstrably Different approach to making it work for their customers. There's also some ideas...
It's 'Good News' in this week's 3D iDeas with a couple of stories of entrepreneurs taking a Dramatically and Demonstrably Different approach to employee and customer delight. The news about Julian Richer donating his business to his employees has prompted some great lessons from this 3D entrepreneur; there's...
We're back! After a couple of week's rest, here are this week's 3D iDeas aimed at helping you improve your competitiveness by being Dramatically and Demonstrably Different in your approach. There's news about what employees of growing businesses think about their bosses, a lovely example of recognising...
Did you know that Carlsberg is probably NOT the best lager in the world?!!! This Dramatically and Demonstrably Different news comes from Carlsberg themselves! It's one of this week's 3D iDeas which also include news of the fastest music video ever, how Google check whether their managers are...
Michelle, Munch and Lunch! This week's 3D iDeas include lessons from the inspirational Michelle Obama, the Dramatically and Demonstrably Different Edvard Munch, and the power of recommendations from key influencers! All you need to do is just click on the image to listen...