13Nov ‘Bribes’ Take The Biscuit!

News that nurses at Kings College Hospital Trust are being given chocolate biscuits and thank you cards for smiling at patients has been criticised by The Nursing Times saying that nurses do not need bribes to be helpful and pleasant to patients.

They’re NOT bribes, they’re ‘Thank you’s’ – recognition for a job well done. They also remind people that customer service is important too.

Of course nurses don’t need bribes, neither do lawyers, receptionists, account handlers, waiters or job centre staff.

What they do need is recognition of a job well done, and ‘rewards’ for demonstrating the behaviours needed for doing a great job.

‘Technically’ brilliant individuals may get the job done, but it’s HOW people do it which is also important. It’s about creating and ‘championing Champions’. What do you do to ‘Champion’ yours?

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10Nov Going For It In Gateshead!

Here are the slides from my workshops at the Entrepreneurs’ Forum SME Conference in Gateshead yesterday.

It really was a fabulous day, fiished off superbly by Pete Goss, a true inspiration, and chatting to him after over a couple of beers, a really nice guy. Visit his website here.

If you ‘d like further reading on the topics discussed yesterday, then click on 50 Routes To Revolution Part 1 and Avoiding Scriptease – to download two toolkits I hope that you’ll find useful.

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01Nov A Manifesto For Mavericks

You’ll like this… A Manifesto For Mavericks is an insight into how the most original minds in business win. Written by William C Taylor, the founding editor of Fast Company, and Polly LaBarre, Fast Company’s senior editor.

It’s a taster of their forthcoming book, Mavericks At Work, and it’s well worth a read.

Click here for the pdf, and here for details about the book.

I’ve just ordered it and will let you know what I think soon!

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