11Oct Sheffield Double Bill!

A busy, but enjoyable day in Sheffield yesterday! thanks to everyone who attended the Sheffield Chamber Of Commerce Masterclass in the morning, and to all those who came to Business Link South Yorkshire’s Compete Or Get Beat session – an amazing turn out.

It was great to see the room so full! Here are the slides from the morning session, and here are the ones from the evening.

Feel free to use them and have an explore of the site.

You’ll find some useful stuff in the downloads and toolkits section…. and don’t forget to let me know how you get on!

Up bright and early this morning, and off to Doncaster and Middlesbrough. Have a nice day!!!

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05Oct Small Is The New Big!

Here’s a great new book by my current favourite author Seth Godin. Always insightful, irreverent and stimulating. It’s a series of thought provoking articles and rants on remarkable businesses.

Well worth a read. Click here to buy it from Amazon. Let me know what you think.

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03Oct Standing In Their Own Queues!

Just been speaking to the team at Business Link Tyne & Wear, and they are taking some of their own medicine this week (National Customer Service Week by the way!). As well as seeing the Chief Exec manning the telephones on reception as part of a ‘back to basics’ initiative, the senior management team will be ‘applying for funding’ this week by putting themselves in the shoes of their clients and working through their application forms .

It’s a great example of ‘standing in your own queues’ whereby you look at your business from your customers’ point of view. So why not follow their example? Ring up your own business, revisit your website, sit in your reception, or request some sales information from your marketing department.

How do you measure up? alternatively, get someone else to do it for you and ask for their feedback.

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