23Jan More Than’ just a number?

The Guardian has reported that the Insurer More Than.. have announced that all their customers will now have a dedicated account manager at their call centre in response to customer frustrations of anonymity and being passed round different departments.

It seems a positive move.

It will be interesting to see if customers become More Than happy with the results.

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18Jan 40 FREE ideas!

In December we held a highly successful event for business leaders in Tees Valley called Playing To Win. We produced a simple handout for participants to take away which contained 40 ideas for action.

The feedback from this was great, so we’ve made it available on the website as a FREE download.

You’ll find a number (40 to be precise!) of ideas you can put into action immediately – why not use it to generate a couple of new year’s resolutions!

Download it here. Don’t forget to let us know about any successes!

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17Jan Chaos at the Check in?

The Budget Airlines are up in arms about the extra tax that has to be paid on flights after February 1st. They’re threatening to stop people flying if they don’t pay, even though they have already paid their fares. I know some people have had ‘strongly worded’ emails about this, but there does appear to be some ‘vagueness’ about we must pay, or they ‘would like us’ to pay. Even when you offer to pay, some arent ‘easy’ to do business with.

Easy Jet recently emailed someone I know to inform them that the flight they’d already booked was subject to a tax increase and that they had to pay the extra within 10 working days. The link on the email didn

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