Blog

01Dec Thomson Fly? More Like ‘Thomson Must Try’

A friend recently booked flights with Thomson Fly for his whole family, and paid the extra for reserved seats. On boarding the plane, he was told that it was a different model of plane than had been originally scheduled, and that the seats weren’t available.

A member of the crew told him to contact Head Office when he got back. So, on his return, he called Thomson to get his money refunded ( less than

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18Nov It’s The People, Stupid!

Welcome to those of you who attended the Institute of Materials, Minerals and Mining “Challenges Of The Global Market” Conference. To download the slides from my presentation, “It’s The People, Stupid!” simply click here.

You might also be interested in Vision, Values and Victors, a paper I wrote highlighting the lessons from winning companies. Finally, to subscribe to Revolutionary Times, free rants, raves and ideas straight to your inbox, click here.

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13Nov ‘Bribes’ Take The Biscuit!

News that nurses at Kings College Hospital Trust are being given chocolate biscuits and thank you cards for smiling at patients has been criticised by The Nursing Times saying that nurses do not need bribes to be helpful and pleasant to patients.

They’re NOT bribes, they’re ‘Thank you’s’ – recognition for a job well done. They also remind people that customer service is important too.

Of course nurses don’t need bribes, neither do lawyers, receptionists, account handlers, waiters or job centre staff.

What they do need is recognition of a job well done, and ‘rewards’ for demonstrating the behaviours needed for doing a great job.

‘Technically’ brilliant individuals may get the job done, but it’s HOW people do it which is also important. It’s about creating and ‘championing Champions’. What do you do to ‘Champion’ yours?

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10Nov Going For It In Gateshead!

Here are the slides from my workshops at the Entrepreneurs’ Forum SME Conference in Gateshead yesterday.

It really was a fabulous day, fiished off superbly by Pete Goss, a true inspiration, and chatting to him after over a couple of beers, a really nice guy. Visit his website here.

If you ‘d like further reading on the topics discussed yesterday, then click on 50 Routes To Revolution Part 1 and Avoiding Scriptease – to download two toolkits I hope that you’ll find useful.

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