Andy's Blog!

Andy's rants, raves and recommendations all aimed at helping you 'Think in 3D'!

3D Thinking From Morrisons When It Comes To Customers
29/02/2024
 

Some 3D Thinking from Morrisons new Chief Exec, Rami Baiteh, who says that everyone in the business has to listen to their customers and is leading by example....

A Great (If A Bit Rude!) Example Of Customer Delight
16/02/2021
 

Balloons cancer

Here's a great (if a bit rude) example of 'Customer Delight' - a lovely personal response to a customer enquiry from Amazon Seller Eighty80.

Creating 3D Leaders In Rwanda!
21/06/2023
 

I was priviledged to be invited to help a group a group of young entrepreneurs and community leaders in Rwanda do some '3D Thinking'! 

MAXIMISING PEOPLE PERFORMANCE IN A REMOTE WORLD!
18/01/2021
 

virtual-learning-5550480_1920Difficulty in participating in virtual meetings, giving and recieving feedback and being expected to be online to 'prove' they are working are just some of the challenges people say they are facing as a result of remote working in the COVID crisis. How's it affecting your employees and what does it mean for you as a leader? Here are 10 Questions to help you 'Step Up To The Plate' as a leader and find out.

 

ENGAGING AND ENABLING YOUR PEOPLE - A 3D APPROACH!
07/10/2021
 

In a world of ever increasing employee expectations, decreasing staff loyalty and 'new ways of working' post pandemic, how are forward thinking businesses 'Engaging and Enabling' their people? Here are some examples of 'Dramatically and Demonstrably Different' ways of doing from some 3D Businesses.

CITIZEN M HUMANISE THEIR CUSTOMER EXPERIENCE!
04/05/2021
 

Citizen M Outside

The way you connect with your customers says a lot about you and your business. Here's a lovely example from Citizen M Hotels of how to do it nicely to create a great customer experience.