Great customer experiences from front line people on Trans Pennine Express and Easy Jet feature in this week’s 3D iDeas! As does HMRC and their Dramatically and Demonstrably Different way of saying ‘Sorry’. Plus, at this time of remembrance, there are some examples of innovation from World War 1.
As ever, just click on the image to listen – it’s all in around 3 minutes…..
- Innovation In World War 1
- HMRC Spends £10,000 On Flowers To Say ‘Sorry’
- Free ‘Stand In Your Own Queues’ Toolkit
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