Andy Hanselman

07 Jan Andy’s 3D Thoughts 7th January

Posted at 10:45h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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Happy New Year and welcome to the first 3 3D iDeas of 2019! There are some interesting queries from Foreign Office 'customers', advice about avoiding being the 'same as' when it comes to establishing your values and lessons from one of the original 3D Thinkers, Herb...

24 Dec Andy’s Christmas 3D Thoughts 24th December

Posted at 10:02h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #5 Build An 'UBER' Culture! by Andy 0 Comments

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YO HO HO! It's Father Christmas here! Please don't tell Andy, but we've managed to 'hack' in to his website and have come up with 3 3D iDeas while he skives off! I've done it with the help of my two friends Chris and Louis and there...

17 Dec Andy’s 3D Thoughts 17th December

Posted at 11:05h in #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers by Andy 0 Comments

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It's the last 3D iDeas of the year from me (although if I remember right, we did have a very Christamassy guest do one last year!). This week's episode introduces a 7 YEAR OLD doing $22 million worth of business in a Dramatically and Demonstrably Different way!...

10 Dec Andy’s 3D Thoughts 10th December

Posted at 10:48h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #7 Keep Working ON! by Andy 0 Comments

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Royal Mail are it again - another nice example of customer delight from them is one of this week's 3D iDeas! There's also news about how the NHS is 'modernising' in a not so Dramatically and Demonstrably Different way - there is a lesson in there for us...

03 Dec Andy’s 3D Thoughts 3rd December

Posted at 12:31h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #7 Keep Working ON! by Andy 0 Comments

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Two great examples of customer delight are part of this week's 3D iDeas! There's one from Royal Mail and there's one from McDonalds! Also, lessons from two brilliant 3D Thinkers who we lost last week and who took a Dramatically and Demonstrably Different approach to politics and...

03 Dec Customer Delight From McDonalds – Honest!!!!!!

Posted at 11:39h in #3 Create 'Devoted' Customers by Andy 0 Comments

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We've just had a lovely weekend with friends in Robin Hoods Bay and were up early to get back to our office. Feeling a bit peckish, we popped in to McDonalds at Bilbrough on the A64 near York. I ordered my Sausage Egg Mc Mufffin...

29 Nov ‘Customer Delight’ Made In Heaven By The Royal Mail

Posted at 12:15h in #3 Create 'Devoted' Customers by Andy 1 Comment

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When 7 year old Jase Hyndman sent a birthday card to his daddy in heaven via the Post Office he was worried whether it would reach him. However, he didn't have to worry as he received a lovely personalised letter from Sean Milligan at the...

27 Nov Baroness Trumpington RIP – A Good Old Fashioned 3D Thinker!

Posted at 16:03h in #1 Get That Vision Thing!, #2 Establish A Dramatic Difference by Andy 0 Comments

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Baroness Trumpington, the Dramatically and Demonstrably Different member of the House Of Lords has sadly passed away at the age of 96. Although I might not necessarily have agreed with all her politics, she really was a favourite of mine - a real 'disrupter' who...

26 Nov Andy’s 3D Thoughts 26th November

Posted at 10:05h in #1 Get That Vision Thing!, #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers by Andy 0 Comments

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A Dramatically and Demonstrably Different way of doing insurance - that's Lemonade and lessons from their 'disruptive approach' are one of this week's 3D iDeas! Also, an idea to 'remove your blind spots' and discover how others see things, and the proven benefits of developing effective performance...

19 Nov Lessons From Lemonade – Ensuring A 3D Approach To Insurance!

Posted at 14:25h in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR! by Andy 0 Comments

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Have you ever felt frustrated how long it takes to sort out an insurance claim? Have you ever been unhappy with the form filling and paperwork? Have you ever 'stretched' a claim? (Don't worry you don't have to answer that one - but the evidence...

Author: Andy

07 Jan Andy’s 3D Thoughts 7th January

24 Dec Andy’s Christmas 3D Thoughts 24th December

17 Dec Andy’s 3D Thoughts 17th December

10 Dec Andy’s 3D Thoughts 10th December

03 Dec Andy’s 3D Thoughts 3rd December

03 Dec Customer Delight From McDonalds – Honest!!!!!!

29 Nov ‘Customer Delight’ Made In Heaven By The Royal Mail

27 Nov Baroness Trumpington RIP – A Good Old Fashioned 3D Thinker!

26 Nov Andy’s 3D Thoughts 26th November

19 Nov Lessons From Lemonade – Ensuring A 3D Approach To Insurance!