18 Sep Andy’s 3D Thoughts 18th September
It's 3D Thoughts time and this time it's definitely Dramatically and Demonstrably Different! We've gone all 'modern' and done it on video...
Author: Andy
07 Aug Andy’s 3D Thoughts 7th August
It's 3D Thoughts time! 3 iDeas to help you create a Dramatically and Demonstrably Different business...
03 Aug Create Conversations With Your Customers, Your People… and Yourself! 50 ‘Prompts’ To Help…
Posted at 11:39h
in #1 Get That Vision Thing!, #4 Forget CRM - Think MCR!, #7 Keep Working ON!
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Research consistently shows that customers feel that suppliers don't listen to them, employees feel that bosses don't appreciate and value them and many business leaders say they can't create the time to listen to themselves and 'think'! We all get caught up in the day to...
31 Jul Andy’s 3D Thoughts 31st July
How do you create Dramatically and Demonstrably Different customer experiences? This week's 3 iDeas highlight 3 principles of getting your people 'on board' to make it happen. It's all about Engaging, Empowering and Enabling your people and there are lessons for anyone wanting to improve the experiences...
24 Jul Andy’s 3D Thoughts 24th July
Posted at 11:02h
in #2 Establish A Dramatic Difference, #3 Create 'Devoted' Customers, #4 Forget CRM - Think MCR!
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How do you keep up with your customers in this Dramatically and Demonstrably Different fast moving world? This week's 3 iDeas highlight some changes that are happening 'out there' when it comes to customer experiences and how businesses are responding - there are lessons in there for anyone...
10 Jul Andy’s 3D Thoughts 10th July
What customer experience lessons can your business learn from Phil Collins? This week's 3 iDeas highlight 4 'Customer Experience Lessons' I witnessed at his recent Hyde Park concert. It was a Dramatically and Demonstrably Different customer experience from any other festival I've been to, and there...
04 Jul Against All Odds – A Wonderful Customer Experience From Phil Collins!
Almost 40 years ago (June 1978) as a precocious 15 year old I ventured to the Knebworth Festival to watch my favourite band, Genesis live in concert (Genesis, for you 'trendy youngsters' were a popular progressive rock combo who did 23 minute epic songs with...
19 Jun Andy’s 3D Thoughts 19th June
Who are the customer service heroes in your business? This week's 3 iDeas highlight 3 'Customer Service Heroes' I have come across in the last couple of days. They offered a Dramatically and Demonstrably Different approach to looking after their customers and there are lessons in there...
12 Jun Andy’s 3D Thoughts 12th June
What marketing lessons can you and your business learn from Theresa May? This week's 3 iDeas highlight 6 'Mayketing' lessons from her election campaign! From showing your customers 'you care', establishing what you stand for and targeting the right customers, it's all about being Dramatically and Demonstrably...
12 Jun 6 Marketing Lessons From Theresa May’s Election Campaign
So, the election's over...