Author: Andy

27 Nov Andy’s 3D Thoughts 27th November

It's 3 iDeas time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's news about Just Eat which really demonstrates Dramatically Different world we're in, some questions to ask your customers to maximise your relationships and another great question...

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20 Nov Andy’s 3D Thoughts 20th November

Fancy a beer while your 'other half' does the shopping? Or just fancy one before you get started! Well, you can at Morrisons in Guiseley and it's 3D number 1 in this week's 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's...

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13 Nov Andy’s 3D Thoughts 13th November

It's 3D Thoughts time and here are 3 iDeas to help you improve your competitiveness by being Dramatically and Demonstrably Different. There's some news about what customers want when it comes to maintaining and improving loyalty, introducing Glassdoor - a Trip Advisor for potential employees, and customer experience lessons from...

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30 Oct Andy’s ‘Spooky’ 3D Thoughts 30th October

It's a Halloween special 3D Thoughts this week with some incredibly spooky insights into Amazon, Google, Apple and Facebook from Danny In The Valley, some very scary customer experience statistics that affect us all, but it's not all 'tricks', there's a lovely 'treat' from our friends at Rejuvenated! As...

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30 Oct Oooh Spooky! 10 Scary Customer Experience Statistics

Exceeding customer expectations is a key success factor in winning businesses (Creating Delighted and Devoted Customers is Characteristic #3 of The 7 Characteristics Of 3D Businesses) and in this incredibly fast paced changing world it's getting harder to do! I don't want to 'spook' you, but I...

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23 Oct Andy’s 3D Thoughts 23rd October

It's a special 3D Thoughts this week with a short video to share some lessons I learned from a visit to Raymond Blanc's Dramatically and Demonstrably Different business Le Manoir aux Quait'Saisons in Oxfordshire  last week. There are lessons in leadership, employee engagement, marketing, customer service and innovation! As ever,...

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23 Oct Le Manoir aux Quat’Saisons – 7 Ingredients For 3D Success!

I was very lucky to accompany some clients on a 'benchmarking' exercise last week - I went with a group of leaders from the University Of Sheffield UNICUS team to visit the award winning restaurant Le Manoir Aux Quat'Saisons in Oxfordshire (Hey, someone had to do...

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