Creating a proactive customer-centric organisation, cross departmental collaboration and keeping up with evolving customer expectations are the key challenges that businesses today say they face when it comes to customer service. That's according to the recently published State of Customer Service 2020 report which has over 1500...
How 'Easy' are you and your business? This week's 3D iDeas focus on doing things that make you easier to do business with and have examples of Walmart and Amazon taking a Dramatically and Demonstrably Different approach to making it work for their customers. There's also some ideas...
Culture is often seen as the 'soft' side of business, but the reality is that it's often the hardest...
This week's 3D iDeas are all about customer service and taking a Dramatically and Demonstrably Different approach to making it work in your business. There's news about the best and worst high street customer service on the high street, an innovative idea from Ikea to be easier to...
It's 'Good News' in this week's 3D iDeas with a couple of stories of entrepreneurs taking a Dramatically and Demonstrably Different approach to employee and customer delight. The news about Julian Richer donating his business to his employees has prompted some great lessons from this 3D entrepreneur; there's...
We're back! After a couple of week's rest, here are this week's 3D iDeas aimed at helping you improve your competitiveness by being Dramatically and Demonstrably Different in your approach. There's news about what employees of growing businesses think about their bosses, a lovely example of recognising...
Did you know that Carlsberg is probably NOT the best lager in the world?!!! This Dramatically and Demonstrably Different news comes from Carlsberg themselves! It's one of this week's 3D iDeas which also include news of the fastest music video ever, how Google check whether their managers are...
Michelle, Munch and Lunch! This week's 3D iDeas include lessons from the inspirational Michelle Obama, the Dramatically and Demonstrably Different Edvard Munch, and the power of recommendations from key influencers! All you need to do is just click on the image to listen...
Are your people 'happy' and 'engaged'? This week's 3D iDeas highlight a new tool to measure it in your business, plus news that being 'easy to buy from' creates Dramatically and Demonstrably Different results, and how Ritz Carlton make it happen in their business in 10 minutes a...
It's April 1st, and that time when you watch the news, read the paper looking for that 'fake' story that's supposed to 'fool' you! Well, this week's 3D iDeas highlight 'real' businesses that are Dramatically and Demonstrably Different! Can you spot the 'fake' one? All you need to do...