If you are are a regular listener to 3D Thoughts, then there's a good chance that you are on the lookout for fresh insights, new ideas and innovative ways of doing things. This week's episode will help you do that even more effectively with 7...
Are you creating Customer Delight? This week's 3D iDeas focus on going the extra mile for your customers with real examples of businesses taking a Dramatically and Demonstrably Different approach to exceeding customer expectations, and ideas to help you do it too. All you need to do is...
‘Customer delight’ is all about 'exceeding' customer expectations. It's definitely not about 'Have a nice day' or 'buy one, get 10 free' (Hey, anyone can give stuff away!), it's about going the extra mile for customers. It often involves quite simple things that can make a...
We're away at the moment in sunny Wales, so rather than the usual 3D Thoughts, here's a quick video for you to watch and reflect on...
It's 3D iDeas time and we've got some great lessons from the NHS, IKEA and Charity:Water to name but a few. We start with the NHS reducing readmissions to hospital by 41% by a single phone call, we've got 5 examples of businesses utilising technology to improve...
Creating a proactive customer-centric organisation, cross departmental collaboration and keeping up with evolving customer expectations are the key challenges that businesses today say they face when it comes to customer service. That's according to the recently published State of Customer Service 2020 report which has over 1500...
How 'Easy' are you and your business? This week's 3D iDeas focus on doing things that make you easier to do business with and have examples of Walmart and Amazon taking a Dramatically and Demonstrably Different approach to making it work for their customers. There's also some ideas...
Culture is often seen as the 'soft' side of business, but the reality is that it's often the hardest...
This week's 3D iDeas are all about customer service and taking a Dramatically and Demonstrably Different approach to making it work in your business. There's news about the best and worst high street customer service on the high street, an innovative idea from Ikea to be easier to...
It's 'Good News' in this week's 3D iDeas with a couple of stories of entrepreneurs taking a Dramatically and Demonstrably Different approach to employee and customer delight. The news about Julian Richer donating his business to his employees has prompted some great lessons from this 3D entrepreneur; there's...