Author: Andy

12 Jun Utilising Technology For Great Customer Experiences – 5 Examples Of Businesses Doing It Right!

Creating a proactive customer-centric organisation, cross departmental collaboration and keeping up with evolving customer expectations are the key challenges that businesses today say they face when it comes to customer service. That's according to the recently published State of Customer Service 2020 report which has over 1500...

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10 Jun Andy’s 3D Thoughts 10th June

How 'Easy' are you and your business? This week's 3D iDeas focus on doing things that make you easier to do business with and have examples of Walmart and Amazon taking a Dramatically and Demonstrably Different approach to making it work for their customers. There's also some ideas...

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20 May Andy’s 3D Thoughts 20th May

It's 'Good News' in this week's 3D iDeas with a couple of stories of entrepreneurs taking a Dramatically and Demonstrably Different approach to employee and customer delight. The news about Julian Richer donating his business to his employees has prompted some great lessons from this 3D entrepreneur; there's...

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13 May Andy’s 3D Thoughts 13th May

We're back! After a couple of week's rest, here are this week's 3D iDeas aimed at helping you improve your competitiveness by being Dramatically and Demonstrably Different in your approach. There's news about what employees of growing businesses think about their bosses, a lovely example of recognising...

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