How do winning businesses deliver remarkable customer experiences that ‘wow’ their customers? How do they exceed their expectations and how they do it consistently?
In this session I share real insights and examples of 3D Businesses that are doing it in today’s world of ever increasing customer expectations and choice.
It’s definitely not ‘have a nice day’ or ‘buy one get 10 free’ (hey, anyone can give stuff away!), it’s about ‘being easy to buy from and deal with’, going the extra mile for the customer and exceeding their expectations – that’s the delight bit!
By providing real practical examples of businesses that are making this work, I give your people ideas and the tools to do the same in your business. The result is ‘motivated’ people equipped with the skills and attitudes to get back into work and ‘delight’ their customers!
“Andy is an engaging and highly entertaining speaker who brings business sense to the benefits of delivering an exceptional customer experience!”
David McKown, Director of University Hospitality Seminars