11Feb Andy’s 3D Thoughts 11th February
Customer Delight from a teacher! That’s just one of this week’s 3D iDeas, all aimed at helping you ‘Think in 3D‘! We start off with a florist taking a Dramatically and Demonstrably Different approach, and then look at Net Promoter Score – ‘how not to do it’ by Nat West and how you can make it work for you. There’s also a great example of a junior school teacher taking a 3D approach to customer delight….. it’s all in around 3 minutes!
All you need to do is just click on the image to listen…
- The Florist Bank – A Real 3D Business!
- NPS Fail By Nat West
- NPS – How To Make it Work For You
- A Lovely Example Of Customer Delight From Miss Hayton
- Free 44 Page ‘Customer Delight As Competitive Advantage’ E-Book
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