Andy’s 3D Thoughts 26th October

26Oct Andy’s 3D Thoughts 26th October

3D ThoughtsIt’s 3D Thoughts time! This week’s 3 iDeas focus on Dealing With Customer Disappointment! In around 3 minutes you’ll hear about some research about why customers don’t complain, how to spot those ‘grumblers’, and examples of dealing with customer complaints from Banggood and Timpsons!

As ever, there’s no need to download anything! Just click on the icon below, listen and then DO something!

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