26Oct Andy’s 3D Thoughts 26th October
It’s 3D Thoughts time! This week’s 3 iDeas focus on Dealing With Customer Disappointment! In around 3 minutes you’ll hear about some research about why customers don’t complain, how to spot those ‘grumblers’, and examples of dealing with customer complaints from Banggood and Timpsons!
As ever, there’s no need to download anything! Just click on the icon below, listen and then DO something!
- UK Customers’ Biggest Frustration Is Being Stuck On Hold!
- Hear A Customer Grumble – Share It With Us Via Grumble Catcher!
- Got A Customer Complaint? Video Your Problem!
- Deal With Disappointment The Timpson’s Way!
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