12Sep Creating Devoted Customers In Birmingham!
I enjoyed presenting to the members of the Institute Of Sales And Marketing Management in Birmingham last night on ‘Creating Devoted Customers’ – Thanks to all those who came along and those who contributed! I hope that you are now busy delighting those customers!
As promised, you can download the slides – simply click here to the 3D Download Page to get them. If you are interested in finding out a bit more about the 7 Characteristics of 3D Businesses I talked out you can find that out here
You might also be interested in a couple of free e-books I’ve written on this stuff:
The 7 Characteristics of 3D Businesses – a 20 page e-book that introduces the ‘7 Characteristics’ and the ingredients of each of them!
Customer Delight As Competitive Advantage is a 44 page e-book that highlights the ingredients of customer delight, provides examples of businesses that are actually doing it and ideas to help you make it work in your business.
Finally – if you’d like to see how your business measures up when it comes to 3D Characteristic #3 Creating Delighted And Devoted Customers, you can access our ONLINE 3D Diagnostic tool (for free!).
Simply click here, enter some simple details, put in password 3D#3delight and then click ‘Pay Now’ (don’t worry, it’s free!). That will take you through to 20 questions that will help you assess your business’s approach to customers. Once you’ve rated your business, we’ll then send you a personalised report to your inbox!
Feel free to let your team do it too – then compare and contrast what you think. Whoever does it, please then make sure you do something as a result!
Remember…. Winners Take Action, Not Notes!