Creating Customer Delight In The North East!

09Jul Creating Customer Delight In The North East!

Guys ImageJust had a great morning with the Entrepreneurs Forum in the North East! Really enjoyed facilitating and presenting the Exchange event, ‘Forget CRM, Think MCR’ – that’s Maximise your Customer Relationships’!

Thanks to all those who came along and those who contributed! I hope that you are now busy delighting those customers and maximising your relationships!

As promised, you can download the slides here! Feel free to Download and Distribute them – and crucially, DO something with them!

I’ve also put Guy’s slides up there for you to see and have highlighted that image he was so desperate for us to see before the power went off – hope that’s ‘delighted’ you Guy! Here’s a link to his CustomerSure website too.

We discussed employee feedback and I mentioned a  great tool to consider to measure employee engagement is People Gauge – a great North East business!

More Tools To Make This Stuff Work….

You might also be interested in a couple of free e-books I’ve written on this stuff:

Customer Delight As Competitive Advantage is a 44 page e-book that highlights the ingredients of customer delight,  provides examples of businesses that are actually doing it and ideas to help you make it work in your business.

Creating An UBER Culture explores the principles of creating the culture you want and highlights the key steps to make them work for you

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You can also get access to our…

Delightful Download Deal!

which means you can download 3 books along with extra resources and toolkits straight to your computer or iPad – all for only £9.99 (approximately 48 zl) via Paypal!

Just CLICK HERE To get access to that!

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Finally, if you have any comments or questions about my presentations, please don’t hesitate to ‘connect’ by making a comment below – I will ‘connect’ back, I promise!

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