Webinar! Forget CRM – Think MCR! Maximise Your Customer Relationships!

27Jan Webinar! Forget CRM – Think MCR! Maximise Your Customer Relationships!

Andy is delivering a webinar for Forward Ladies. Don’t worry, it’s not just for ‘forward’ ladies, or just for ladies for that matter!

It’s for anyone serious about improving their customer service levels!

It’s a stimulating hour aimed at helping you identify the key characteristics of businesses that deliver ‘remarkable’ customer experiences, establishing how you measure up, and crucially, identifying the steps you need to take to improve!

Venue: Wherever you want!

Date: 22 February 2012 Time: 1.00pm – 2.00 pm

The session covers:

  • How to create a total customer focus  throughout your business
  • Ideas to spot and remove the barriers  to customer care in your business
  • Tips and techniques for creating  ‘delighted’ customers
  • How to provide ‘remarkable’ and  ‘outstanding’ experiences for your customers
  • Proven strategies for create ‘devoted’  customers who come back for more and sell your business to others
  • Identifying and  maximising opportunities for creating more business

Click here for more details and to book your place

 

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