27Jan Webinar! Forget CRM – Think MCR! Maximise Your Customer Relationships!
It’s for anyone serious about improving their customer service levels!
It’s a stimulating hour aimed at helping you identify the key characteristics of businesses that deliver ‘remarkable’ customer experiences, establishing how you measure up, and crucially, identifying the steps you need to take to improve!
Venue: Wherever you want!
Date: 22 February 2012 Time: 1.00pm – 2.00 pm
The session covers:
- How to create a total customer focus throughout your business
- Ideas to spot and remove the barriers to customer care in your business
- Tips and techniques for creating ‘delighted’ customers
- How to provide ‘remarkable’ and ‘outstanding’ experiences for your customers
- Proven strategies for create ‘devoted’ customers who come back for more and sell your business to others
- Identifying and maximising opportunities for creating more business
Click here for more details and to book your place