Here’s more news of increasing customer expectations! According to a report from Barclaycard, the longest time UK’s shoppers are prepared to queue is two minutes, down from five minutes only six years ago! I know for a fact that I am also among the two thirds of us who have, according to the report, walked away from...

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More than 50%  of UK customers will spend more on products and services if the service experience was guaranteed to be first class. That’s the headline result from a recent survey by American Express!  The report provides a striking insight into customer behaviour and is well worth a read. A couple of ‘nuggets’ from it: When...

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Here’s this week’s Andy’s 3D Thoughts – ’3 Ideas In less Than 3 Minutes Every Monday Morning!’ If you missed last week’s first attempt, we got some great feedback! Each short audio contains simple, practical and ‘value adding’ things for you to Discover, Delve into, Discuss, Download, Develop and Do!!!!! All aimed at helping you improve...

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