We had a fabulous meal at one of our favourite holiday spots yesterday – no don’t worry, I’m not going all Judith Chalmers on you! The restaurant at Ingrina Beach on the Portuguese Algarve is a wonderful spot. After a wonderful lunch by the beach, we came to pay the bill. I went up to the bar [...]

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Welcome to this week’s 3D Thoughts: 3 ideas to help you be Dramatically and Demonstrably Different in less than 3 minutes: Simply click below to get started, (and click here if you want to hear any of the previous episodes): Lucy’s Correspondence      Dealing With Disappointment   Seth Godin on Social Networking    Seth’s Blog Bookmarks:

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Apparently we’re spending almost half of our waking hours ‘plugged in’ to our  TVs, radios, telephones and the internet! A new report from Ofcom highlights that on average, people in the UK spend 45% of their time ‘tuned in’! On reflection, I don’t think that those figures are that surprising (hey, I’m on holiday, and I’m still [...]

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How much would an iPod have cost in 1976? According to a little snippet I read in the great Wired magazine it would have been $1 Billion! That’s because of the cost of transistors back then! It would also be the size of a building, so not too handy when you’re out jogging! So what? Well, I think [...]

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Here’s this week’s 3D Thoughts in 3 minutes! Enjoy: Click below on the links: Institute Of Customer Service report           ABTA customer complaints      Previous 3D Thoughts Hear how Asda handled this complaint: Bookmarks:

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What’s the best way for businesses to maximise social media? Sorry, I can’t give you the magic answer for that, but can perhaps share an idea. I think the best business users of social media focus on the ‘we’, not the ‘me’ in media!  It’s not about what you had for breakfast, how brilliant your business is, [...]

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A new report by Regus suggests that it’s small businesses who are getting the best out of social media when it comes to customer acquisition. According to the report, nearly half of the world’s small businesses have acquired a customer through social networks. That compares to only 28% for larger organisations. It was a worldwide study, and [...]

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Here’s this week’s 3D Thoughts, and the relevant links are below. If you’re new to these and want to listen to previous ‘episodes’, simply click here. So, here goes… remember, you don’t have to download anything, simply ‘click and listen’… oh yes, and DO something! Global Customer Service Report            Stanford University e Corner Bookmarks:

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Just a quick plug for an event I’m speaking at next week – and it’s all for a good cause!  I’ve been invited by Rockley Rotary Club to deliver a workshop at an event they’ve organised to raise funds for The Prostate Cancer Charity and it’s all happening next week! We’ve called it ‘Leading, Managing and Motivating Your Team [...]

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