Stand In Your Customers’ Shoes? Yes Minister!

Posted in: General

News that the Small Business Minister Mark Prisk is going to spend 5 days doing ‘work experience’ on the ‘front line’ with some real entrepreneurs and their small businesses to get to see ‘for real’ the issues they face is a good thing! Hopefully, it’s not a ‘political stunt’ and he does actually do it...

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Latest Podcast! It’s Short and Sweet!

Posted in: General

Here’s the latest Podcast! It’s a short and sweet one and lasts less than 15 minutes! It might be short, but there’s some great stuff on there I promise!  Podcast #6 contains: Organisational Stupidities! – Daft things that exist in your business that are ‘holding you back’. find them, and eliminate them – fast! Rework! -...

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Get Motivated! Get Animated!

Posted in: General
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You’ll love this! It’s a fascinating illustration of a presentation by Dan Pink who’s written some great stuff: It was kindly sent to me by Andy Bradshaw of Voddie who do a great job of designing and maintaining this website – Cheers Andy. If you like this, you’ll find a load more of them in...

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James Bond 003D?

Posted in: General

They say that word of mouth is an incredibly powerful marketing tool, and that testimonials from customers can be a great way of reinforcing your brand. Here’s a testimonial from the website of a local Personal Trainer that Jill met recently here in Sheffield called James Bond - He certainly apprears to have a real impact...

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The Future Of Customer Service On Airplanes?

Posted in: General

Is this the future of customer service on airplanes? Some great examples of what Virgin America are trying: It’s also well worth looking at this article by Jan Alexander on BNet (which is a website I also regularly contribute to!) where she highlights some of the great things that Virgin America are doing to be...

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What’s Your Personality? That’s the Big Question!

Posted in: General

Just finished watching an excellent programme on BBC1 about ‘personality’. The Big Personality Test was part of the fabulous Child Of Our Time series which is ‘tracking’ a bunch of kids as they grow up. The Big Personality Test looks at five traits of Openness, Conscientiousness, Extroversion, Agreeableness and Neuroticism. It was fascinating to see...

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