Here’s a great quote from Henry Ford which I found on the 37 Signals blog Signal vs Noise: “The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.” The challenge is to work out what you need to do to be...
Getting Ahead In Gateshead!
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On The Wrong Track!
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There’s quite a strong ‘buzz’ here in Sheffield at the moment with the prospect of a proposed high speed rail network that will connect us with London. It’s due sometime after 2020 which seems a long time to wait for a train, even if it is a high speed one!!!! (My experience of trains suggests it’s...
‘The Social Contract’ – A Great Free ebook!
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Came across a great ebook today from The Social Customer. It’s called ‘The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship’. There’s some brilliant stuff from some of the leading lights in the social media world, including ‘experts’ and practitioners – people who are ‘making it happen’. It’s free, but...
Mon Dieu! It’s The Line To the Lord!
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Customer friendly organisations are ‘easy to do business with’. Even his Holiness ‘On High’ has apparently taken this message on board! Just when you thought that call centres had taken over every part of our world, they’ve ‘moved upstairs’! News comes of The Line To the Lord where you can confess your sins ‘virtually’! Callers are advised “For...
Zappos Offer Employees A Bonus ‘To Quit’!
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Just finished reading Seth Godin’s latest book ‘Lynchpin’ (well, well worth a read as ever!). He highlighted a great example of a business that works extremely hard to get (and retain) the right people that have bought in to their vision and their ‘way of doing things’ (culture). Zappos, the incredibly successful e-tailer which has...
Dramatically Different Oranges!
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JFK – ‘Jobs For Kids’?
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JFK Airport Traffic Control have obviously taken on board the example set by Thomson Air in getting kids to do adults’ jobs I mentioned last week! Although they do seem to have created a little more controversy! Here’s the audio of a young chap doing a bit of ‘Air Traffic Controlling’ when he went into...
O Yes! Customer Delight From O2!
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I called O2 business yesterday looking for some information about our mobile phone account. The guy who I dealt with was ‘exceptional’ (wish I ‘d got his name actually). He sorted things out and did it with ‘personality’ and demonstrated an interest in me. I know, you could argue, so what, that’s his job! I...
Bank On Banksy!
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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