Looking to generate ideas and get a different perspective on your business? Here’s a simple, little ‘technique’ I like to put forward in my speaking and workshops on leadership and ’maximising people performance’. It’s called ’MD For A Day’! Basically, it’s a quick and easy process of asking a question like this to your people: ‘If you were MD for a day here, [...]
Conjoined Creatives? Now, That IS ‘Dramatically Different’!
Posted in: General
“Once in a lifetime offer! Two young creatives, conjoined in body and soul are selling their wares for one lucky creative director. It could be you. Treat yourself to these little gems and see your business flourish.” Being ‘Dramatically Different’ isn’t just limited to businesses as a way of standing out – it works for individuals [...]
Dramatic Difference? It’s Child’s Play!
Posted in: General
Kayaking To Success!
Posted in: General
I love getting real examples of businesses and leaders that actually do stuff that works… and do it well. I’ve just come across a nice profile of Paul English of Kayak, on Inc.com. Kayak is the highly successful travel website comparison site and the article highlights the role of Paul as a leader when it comes to creating [...]
The Changing Face of Customer Service – Then and Now
Posted in: General
There are some things that don’t change down the ages when it comes to customer service, like the fact that the customer is king. But then, there are many others that change with each passing year or even month, and this is why customer service as most of us remember it a few years ago has undergone a sea change.
Are You ‘COMPLETELY’ Happy? It’s A Tough Question!
Posted in: General
I was asked yesterday about customer feedback questions to get a feel for what they think about your service. Customer feedback is critical to maintaining and improving competitiveness. Unfortunately, I think far too many businesses don’t (or daren’t) ask the ‘tough’ questions. I think you should avoid the ‘tick boxes’ and ‘score out of 10′ questions [...]
Warming To The Idea of ‘Personalisation’
Posted in: General
Discussing the ‘customer delight’ idea of ‘human bed warmers’ at the Kensington Holiday Inn (see previous blog), a friend who has a Range Rover (although I don’t hold that against him!) explained to me that he can pre-time his in car heating system to warm it up before he gets in! Very nice, especially in all [...]
Thinking Allowed!
Posted in: General
I saw a sign on the wall at a client’s office recently that said ‘Thinking Allowed’! I love that! In so many businesses it simply isn’t. People are ‘encouraged’ to be ‘busy’, even worse ‘being seen to be busy’. What do you do to allow, even ‘encourage’ ‘thinking’ in your business? Simple things – is there [...]
Demonstrate You Care For Only 20p A Time!
Posted in: General
Get ‘Intimate’ With Your Customers!
Posted in: General
As Valentine’s Day approaches, it seems like a good time to get ‘intimate’!! No, don’t worry, I’m not going all ‘rude’ on you, I just thought it might be time for a little ‘prompt’ to get you to look at your ‘customer relationships’. How well do you and your people know your customers? How ‘intimate’ are you? In other [...]
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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