Here’s an interesting presentation on the Customer Learning Curve by Tamir Berkman (you can tell I’ve been on spending some time on Slideshare over the New Year!). the basic concept is that your customers have a different perception of you as the relationship develops and it’s key that you don’t treat them all the same....
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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