Goodbye hot water bottles! Here’s a great idea for ‘customer delight’ by Holiday Inn: Human bed warmers! At the Holiday Inn Kensington, you can now request a human to ‘pre warm’ your bed for you before you get in it!
Dressed from head to foot in an all-in-one sleeper suit, a member of staff will jump in your bed and get it all nicely warmed up for you! Now that is ‘customer delight’!
Customer delight is all about exceeding customer expectations – it’s about going the extra mile, it’s often about the ‘little things’, and very often, it’s ’the personal touch’ that makes customers feel special and valued.
What do you do to ‘delight’ your customers?
Why not identify one or two ‘little personalised things’ that make them feel ‘special’…. And, no, you don’t have to sleep with them!
2 Responses to Human Bed Warmers? Now, that IS Customer Delight!
Fiona Wilson
Replied on: January 25, 2010, 6:41 pm
I think the idea is genius, but I’m not sure about using a person to do it. It just seems a bit weird! Then again, I have a small hot water bottle that I take with me when travelling so I’ve solved the problem and it keeps me warm all night long!
Warming To The Idea Of 'Personalisation' | Compete Or Get Beat With Andy Hanselman
Replied on: February 17, 2010, 8:04 am
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