We’ve Got ‘Linked-In’!

Posted in: General

We’ve got ‘Linked In’! We’ve set up a group on ‘Linked in’ for likeminded entrepreneurs and business leaders, and it’s called ‘Compete Or Get Beat!’ It’s got a simple aim: ‘to encourage the exchange of ideas, engagement and connections between like-minded thinkers on improving competitiveness, leadership and profitability’. If you regularly read this blog, then that probably [...]

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Recession Over – Get The Champagne Out!!!!!

Posted in: General

Brilliant News – It’s Celebration Time!!! We officially came out of recession today – doesn’t it feel good? It sets the pulses racing and ooooh I can just feel the confidence ousing around the country, can’t you? Yes, the official figures show the economy grew by 0.1% in the last quarter of 2009 – I’m [...]

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Human Bed Warmers? Now, that IS Customer Delight!

Posted in: General

Goodbye hot water bottles! Here’s a great idea for ‘customer delight’ by Holiday Inn:  Human bed warmers! At the Holiday Inn Kensington, you can now request a human to ‘pre warm’ your bed for you before you get in it! Dressed from head to foot in an all-in-one sleeper suit, a member of staff will jump in [...]

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Go Fishing…. In Different Ponds!

Posted in: General

“If you always do what you’ve always done, you’ll always get what you’ve always had”. Although that sounds like something that David Brent from The Office would say, there’s a lot of truth in it, particularly if you’re talking about improving your competitiveness. If a key ingredient of competitiveness is innovation which, according to the definition I like [...]

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Mixed Messages – An Arresting Situation!

Posted in: General

Here’s an interesting example of the ‘new world we live in’. A man has been arrested for jokingly tweeting that he was going to blow Doncaster Airport up! The snow looked like delaying his flight plans to Ireland so he joked to his friends “Robin Hood Airport is closed – You’ve got a week and [...]

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Stand Up And Out From The Crowd

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We had friends up this weekend and we visited our local ‘tourist attraction’ (yes, we do have them up round here!), The Tropical Butterfly House, Wildlife and Falconry Centre , in Dinnington. It’s a great place  for all the family and one of their latest features is The Meerkat Mansion, where, yes, you’ve guessed it, there are some meerkats! The [...]

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Wise Words On Innovation

Posted in: General

Just preparing for a workshop I’m delivering next week for entrepreneurs in the North East called ‘Creating A Revolutionary Business’. It’s all about ‘Innovation’, and crucially, making innovation work. I came across these quotes that seem to hit the ‘right notes’: ‘”A company can’t outgrow its competitors unless it can out-innovate them” – Gary Hamel and Gary Getz [...]

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Yo! Engage With Your Customers!

Posted in: General

I made my own lunch yesterday. No, this isn’t another one of those blogs where I bore you stupid about what I ate and how I feel about Celebrity Big Brother. We went to a Yo! Sushi and learnt how to make the stuff! The whole experience was a great example of ‘engaging’ customers. Richard, our [...]

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Are You Human?

Posted in: General

‘Your call may be recorded for quality control and training purposes’. Have you ever heard that? It’s one of those phrases that’s been around for years – you’d think by now that they’d have got the training right!  It can be worse – ‘your call is important to us’, then why are you keeping me [...]

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Happy Birthday Homer!!

Posted in: General

The Simpsons are 20 years old this week! I think they’re a great example of 3D! What can we learn from Homer and his family? Well, rather than hold them up as great role models, I’d like to focus on the shows themselves. In the early days, the shows completely ‘broke the pattern’  – there had literally [...]

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