Losses Due To Poor Service – We’re Not Alone!

I highlighted a report recently about the amount of lost sales due to poor customer service in the UK being £15.3 Billion. Well the good news is that ‘we’re not the only ones’! The losses in 16 major industrialised nations amounts to $338.5 Billion!!!!

Here are the details of the report produced by genesyslab - An interesting point is that of those who ‘defected’, 63% went to competitors and 37% abandoned the purchase totally.

Financial services, cable & satellite TV and telecommunications businesses were at most economic risk due to poor customer service.

$338.5 Billion!!! What’s you share? What are you doing to reduce it?

This entry was posted on Thursday, November 19th, 2009 at 3:30 pm and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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