I highlighted a report recently about the amount of lost sales due to poor customer service in the UK being £15.3 Billion. Well the good news is that ‘we’re not the only ones’! The losses in 16 major industrialised nations amounts to $338.5 Billion!!!!
Here are the details of the report produced by genesyslab - An interesting point is that of those who ‘defected’, 63% went to competitors and 37% abandoned the purchase totally.
Financial services, cable & satellite TV and telecommunications businesses were at most economic risk due to poor customer service.
$338.5 Billion!!! What’s you share? What are you doing to reduce it?
Bookmarks:
