Here’s a new podcast for your delight and delictation! It’s different from previous editions and has one core topic: that’s ‘maximising the profitibility of your business’. Podcast #3contains: The focus of this podcast is on helping you improve profitability and includes: identifying the common key barriers to maximising profitability and how to overcome them; how to ‘keep in control’; how [...]
Get Ready For Some ‘(F)luxury!
Posted in: General
‘Urbany’, ‘(f)luxury’, ‘mass mingling’ and ‘embedded generosity’ are just some of the consumer trends predicted for 2010. Of course they’ve not been predicted by me (who as you know had never heard of Peppa Pig!), but by the fabulous guys at Trendwatching. As ever, they’ve produced a fascinating insight into the world of consumers in [...]
Which Tribes Work For You? Get ‘Trotting’
Posted in: General
I was introduced to a new ‘brand’ yesterday. I’m sure for many of you, it’s not news, but Peppa Pig is awesome!!!! She attracted thousands into Sheffield yesterday to switch the Christmas lights on. Seth Godin talks about the power of Tribes, well the Peppa Pig tribe is strong and powerful, even if the vast [...]
Losses Due To Poor Service – We’re Not Alone!
Posted in: General
I highlighted a report recently about the amount of lost sales due to poor customer service in the UK being £15.3 Billion. Well the good news is that ‘we’re not the only ones’! The losses in 16 major industrialised nations amounts to $338.5 Billion!!!! Here are the details of the report produced by genesyslab - An interesting [...]
“The iPod Will Die!”
Posted in: General
And Now For Something ‘Wheely Different’!
Posted in: General
I’m speaking at a wheely interesting event in Sheffield next week. It takes place on the Sheffield Wheel (yes, we do have a ‘Sheffield Wheel’!) on Friday 20th November. The event is for local entrepreneurs wanting to get off the ‘merry go round’ of running a business for a short while and are looking for ideas to [...]
WiFi Wins It!
Posted in: General
I’ve just left Newcastle Upon Tyne heading home on the train and consciously took the National Express train over the Cross Country train even though it left 14 minutes later. The reason? WiFi Wins it for National Express. Think this might be the first real time for me that ’things internet’ have seriously influenced a ‘buying’ decision like [...]
Putting On The Ritz!
Posted in: General
Ritz-Carlton Hotels have a worldwide reputation for amazing customer service. I also quote the fact that any member of staff is allowed to spend up to $2000 to solve a guest’s problem without having to get ‘permission’ from a manager. I was wrong! Staff are allowed to spend up to $2000 without having to get permission [...]
Honeymoon Delight!
Posted in: General
I’m always looking for stories that illustrate and reinforce the things that I talk about. This is a great one! Even better, it involves someone I’ve worked with up in Newcastle on the Entrepreneurs’ Forum Business Breakthrough Programme I ran last year. When Julie Berry of Dartford had to cancel her honeymoon trip to Norway after [...]
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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