What’s The Big Idea?

Posted in: General

A lovely quote to finish the week off (or start it on if you’ve been off for half term!). It’s from Seth Godin: “Big ideas are little ideas that no one killed  too soon” As ever from Seth, it’s simple stuff. Two questions:  What do you do to get those little ideas going with your people? Are you ever [...]

Read more

A Fresh Approach To Social Media

Posted in: General

The ‘new’ world of social media is exciting for many, and a bit scary for others. The danger for the latter is that they ignore it or that they ‘play’ at it. Potentially for many (all?) of us, it’s a massive opportunity – the challenge is to find ways to maximise this opportunity.    I do [...]

Read more

Are You Dealing With Your ‘Little Ones’?

Posted in: General

Here are two lovely examples of  ‘Dramatically and Demonstrably Different’ business cards (courtesy of the Holy Kaw website). Obviously, I’ve no experience of the latter’s services (honest), but they do ‘stand out’ and suggest a forward thinking approach. We all know that your logo isn’t your brand and your business card is not generally the thing [...]

Read more

Entrepreneurs’ Forum Property Portfolio Panel Event

Posted in: General

[ October 27, 2009; 6:30 pm to 9:30 pm. ]   Andy has been asked to facilitate a refreshing and upbeat panel event which will examine the current property climate – a topical issue affecting many of us today. Three of the North East’s most distinguished property entrepreneurs will share their knowledge, experiences and stories with you. Click here for more info

Read more

On The Button!

Posted in: General

Absolutely brilliant to see Jenson Button become World Formula 1 champion yesterday. Just a really quick point. I loved the fact that he emphasised ‘WE are the new World Champions’. A simple, but clear message that it was a team effort. Can’t help thinking that a lot of senior business leaders could learn a lot from [...]

Read more

Brand New World? Same Old Story

Posted in: General

A great new survey of UK online customers carried out on behalf of Tealeaf Technology by Harris Interactive has revealed that some things never change. The key issues of customer service and customer experience are still critical when it comes to winning and keeping customers in the ‘online world’. Of the UK customers surveyed: 77% have experienced an [...]

Read more

Asda Breaking Off The ‘Engagement’?

Posted in: General

Last week I highlighted and applauded Asda’s initiatives at ‘engaging’ their customers which were announced by CEO Andy Bond. They received a lot of recognition and publicity for their efforts. Unfortunately, I don’t think that it was as quite as much as they did for the shopper who’s 14 year old son wasn’t allowed to carry [...]

Read more

National Customer Service Week EVERY Week Please!

Posted in: General

Know why you’re feeling so good as we get to the end of this week? It’s no doubt becasue you’ve hopefully been benefiting from National Customer Service Week! All those extra smiles, staff going the extra mile to ‘delight you’ and that super quick response to your problem – have you noticed them? No? Hey, I’m not [...]

Read more

£15.3 Billion Lost Due To Poor Customer Service

Posted in: General

Poor customer service is costing UK businesses £15.3 BILLION!!!!!! That’s according to a new report called ‘The Cost of Poor Customer Service: The Economic Impact of the Customer Experience’  which was sponsored by Genesys Telecommunications Laboratories. The survey suggests that 73% of consumers ended a relationship due to poor service and that the root causes are: Having to repeat [...]

Read more

BA Thinks in ’3D’ – And It’s ‘Airmiles’ Better!

Posted in: General

This is our sister in law Alejandra enjoying a ’3D’ experience! By the time you see it she may have got a little further down her glass of champagne, but if you see this before 7pm UK time she’ll still be airbound on her way to New York. Her and husband Jonathan are trying out [...]

Read more

Switch to our mobile site