A lovely quote to finish the week off (or start it on if you’ve been off for half term!). It’s from Seth Godin: “Big ideas are little ideas that no one killed too soon” As ever from Seth, it’s simple stuff. Two questions: What do you do to get those little ideas going with your people? Are you ever [...]
A Fresh Approach To Social Media
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Are You Dealing With Your ‘Little Ones’?
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Here are two lovely examples of ‘Dramatically and Demonstrably Different’ business cards (courtesy of the Holy Kaw website). Obviously, I’ve no experience of the latter’s services (honest), but they do ‘stand out’ and suggest a forward thinking approach. We all know that your logo isn’t your brand and your business card is not generally the thing [...]
Entrepreneurs’ Forum Property Portfolio Panel Event
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[ October 27, 2009; 6:30 pm to 9:30 pm. ] Andy has been asked to facilitate a refreshing and upbeat panel event which will examine the current property climate – a topical issue affecting many of us today. Three of the North East’s most distinguished property entrepreneurs will share their knowledge, experiences and stories with you. Click here for more info
On The Button!
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Absolutely brilliant to see Jenson Button become World Formula 1 champion yesterday. Just a really quick point. I loved the fact that he emphasised ‘WE are the new World Champions’. A simple, but clear message that it was a team effort. Can’t help thinking that a lot of senior business leaders could learn a lot from [...]
Brand New World? Same Old Story
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A great new survey of UK online customers carried out on behalf of Tealeaf Technology by Harris Interactive has revealed that some things never change. The key issues of customer service and customer experience are still critical when it comes to winning and keeping customers in the ‘online world’. Of the UK customers surveyed: 77% have experienced an [...]
Asda Breaking Off The ‘Engagement’?
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Last week I highlighted and applauded Asda’s initiatives at ‘engaging’ their customers which were announced by CEO Andy Bond. They received a lot of recognition and publicity for their efforts. Unfortunately, I don’t think that it was as quite as much as they did for the shopper who’s 14 year old son wasn’t allowed to carry [...]
National Customer Service Week EVERY Week Please!
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Know why you’re feeling so good as we get to the end of this week? It’s no doubt becasue you’ve hopefully been benefiting from National Customer Service Week! All those extra smiles, staff going the extra mile to ‘delight you’ and that super quick response to your problem – have you noticed them? No? Hey, I’m not [...]
£15.3 Billion Lost Due To Poor Customer Service
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Poor customer service is costing UK businesses £15.3 BILLION!!!!!! That’s according to a new report called ‘The Cost of Poor Customer Service: The Economic Impact of the Customer Experience’ which was sponsored by Genesys Telecommunications Laboratories. The survey suggests that 73% of consumers ended a relationship due to poor service and that the root causes are: Having to repeat [...]
BA Thinks in ’3D’ – And It’s ‘Airmiles’ Better!
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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