15Sep Creating And Keeping Customers in The North East!
A great morning in Newcastle today with the Entrepreneurs’ Forum – I love presenting at their events as there’s always a great mix of ‘up for it’ people. Here are my slides from the session on ‘Creating and Keeping Customers in Tougher Times’. Feel free to download and, importantly, use them! Looking forward to hearing about all those ‘delighted’ and ‘devoted’ customers1
I’ve also put together a thing called 40 Little Steps which is available to anyone interested in ‘Thinking in 3D’ . It’s certainly not ‘rocket science’ – just a list of simple ‘doable’ things that you might find helps you in developing a ‘Dramatic and Demonstrable Difference’ in your business. And finally, another little paper called The Ties That Bind which looks at some of the issues of ‘engagement’ we discussed in the session.
Don’t hesitate to let me know of any successes you have in implementing things and, importantly, any ideas you might have to add to the 40 Little Steps list – I’m always happy to develop and rewrite it as 50 Little Steps!