He’s done it again!. Here’s Disaffected customer Dave Carroll’s second song about United Airlines. This is going to run and run! Just in case you missed the first one – here is Dave’s first song that’s had nearly 5 million hits on You Tube! Bookmarks:
Thin Lizzy’s release of their live album Live And Dangerous back in 1978 was an exciting time for me. I’d recently seen them perform in Sheffield and expected it to be that concert on the record (ok, I was young and naive). Unfortunately for me, the album was actually recorded in London and Toronto, although...
‘The customer is always right’ is one of those oft quoted statements that I totally disagree with. Of course, it’s about customers, of course, it’s about giving great service, and of course, it’s about creating ‘delighted’ and ‘devoted’ customers. It’s also about it making ‘commercial sense’ for you and your team. Obviously,I’m all for treating...
Very lucky for me, I’m in the Western Algarve on a week’s holiday. Even when I’m ‘relaxing’ I still see things that get me thinking about the ‘real world’. I’ve had two very different experiences in two different restaurants that highlighted the benefits of looking after ‘existing’ customers. At both places we were greeted nicely, settled...
OK, so maybe Whitehall hasn’t got it quite right, but they are having a go. Here’s a great example of a business using Twitter to do something I’m constantly going on about – engaging employees to solve problems and improve the customer experience. Arnold Beekes writes in Fast Company about leading audio visual retailers Best Buy...
Apparently Whitehall has produced guidelines for civil servants on using Twitter – you know, the communication tool known for its brevity – only 140 characters per message. Guess what? The guide was 20 pages long! I love that – it was 5,382 words! I think the best way to describe the ‘culture’ of an organisation...
Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
.
Copyright © . 
Entries RSS. Comments RSS
