[ November 26, 2009; 6:15 pm to 8:45 pm. ] Andy has been asked to present an evening seminar on creating real competitive advantage by creating not satisfied, or even delighted customers, but 'devoted' customers. Practical tools and techniques on creating consistently great customer experiences and maxisiming relationships with new and existing customers. For more details, click here.
The Institute of Sales and Marketing Management, Bristol: ‘How to Create ‘Devoted’ Customers’
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Entrepreneurs Forum, Teesside: ‘Tees Pride’
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[ September 28, 2009; 6:30 pm to 9:30 pm. ] Andy has been asked to facilitate what promises to be a fabulous 'from the horse's mouth' panel evening event. Participants will be able to question and hear from a panel of highly successful Teesside based entrepreneurs explaining how they are surviving and thriving in today's competitive world. Click here for more details
Entrepreneurs Forum, Gateshead: Creating and Keeping Customers in Tougher Times
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A Fresh Pair Of Eyes
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So Near But ‘So Fa’
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My other half Jill is eagerly awaiting delivery of a new sofa from Marks & Spencer – well, we’re both waiting, but for Jill, apparently it’s all very exciting (I know, different things work for different people!). We were originally told 10 to 12 weeks delivery, which was a bit frustrating, but ok. Good things [...]
Motivational Methods
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Motivating people, particularly in these ‘trickier times’, appears to be a key factor for success in improving ‘competitiveness’, but how do you do it? Unfortunately, there’s no simple answer, but here are two insights I like, both very different. Firstly, a great twenty minute presentation from Dan Pink, the ‘motivational thinker’. He was speaking at TED [...]
Six Year Old ‘Director Of Fun’!
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You Too Can Learn From U2
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Social Media – Threat Or Opportunity?
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Not convinced that ‘Social Media’ is relevant to your business? Check out these statistics to show the shear scale of what’s happening. My favourite is that the ‘population’ of Facebook means that if it was a country, it would be the fourth biggest in the world, that’s bigger than Russia, Japan and Brazil! Not sure what they [...]
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About Me
Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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