There’s fantastic news for a great friend of ours in Management Today’s 35 Women Under 35 report that’s just been published. Local upcoming entrepreneur Ruth Amos is only 19 and is the youngest ever to have been selected. Ruth has established a very successful business StairSteady which manufactures an innovative alternative to a stairlift which she invented as [...]
Michael Owen: Athlete, Ambassador, Icon and Embarrassing
Posted in: General
The news that Newcastle United footballer Michael Owen has had a 32 page brochure produced to ‘introduce’ him to potential employers gobsmacked me. If ever there was an award for a pretentious piece of marketing, then this has to be up there! The brochure is called ‘The Athlete, The Ambassador, The Icon’ and the best bit has to [...]
Focusing on Profitability in the North East
Posted in: General
Really enjoyed the ‘Focusing on Profitability’ seminar I did for over 70 North East entrepreneurs with the Entrepreneurs Forum this morning – it was good to see some new faces as well as old, and very interesting to hear people’s ideas and views. You can access the slides here (as of course can anyone who didn’t [...]
The Best Business Book I’ve Read in Ages
Posted in: General
Picked up this book on Saturday morning and read it in one go! It’s the story of Innocent Drinks and it’s wonderfully written. There’s real stuff you can apply to your own business. I wrote about one of the founders Richard Reed after he spoke at an event in Sheffield a few months ago, and was mightily [...]
Who Calls the Shots?
Posted in: General
According to a recent report, apparently over half of all UK managers have got worse at motivating their people since the recession began. I’d love to know how they do the research, but anyway that’s the story, and some of the examples of how they have done things do seem a bit strange! They include the [...]
You Know Your Stuff – But, Do You Demonstrate It?
Posted in: General
You know your stuff – but do you demonstrate it? I don’t necessarily mean ‘physically’ demonstrate it, but in the way you talk to and advise your customers. A really simple example for me this weekend highlighted the issue of ‘trust’ and the way customers buy. The ongoing redevelopment of our house continues and now we’re [...]
Taxi!
Posted in: General
Creating ‘devoted’ customers is about consistently delivering a ‘great experience’ and I’m constantly on the look out for businesses that do this. The temptation is to look only at the ‘sexy’ end – you know the ones: hi – tec, dynamic, trendy, ’cool’ and forward thinking. Never thought I’d be ranting about a taxi company, but here [...]
Meeting Point
Posted in: General
Found this recently and it made me smile. Of course, meetings can be a useful way of getting things done, sharing ideas, solving problems, updating people on progress, but so often they don’t. Why don’t they? I can’t help thinking that on so many (too many?) occasions, the purpose of the meeting hasn’t been established or [...]
Do You Show Your ‘Human Face’?
Posted in: General
80% of consumers want companies to show a ‘human face’. That’s according to a new report by Euro RSCG Worldwide who investigated customers’ views in the US, UK and France. The study reports that going beyond price, the majority of consumers report that top notch customer service (67%) and trust in a company (57%) factor into [...]
The Power Of A ‘Rage’ Rover Customer
Posted in: General
I tell audiences in my presentations that it’s estimated that the typical ‘dissatisfied’ customer tells on average 8 – 10 others and 1 in 5 tells 20 others. Well, here’s a guy who’s gone a little step further! A disgruntled customer has dumped his £50,000 Range Rover Sport outside Lookers Land Rover showroom in Colchester decorated as [...]
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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