Following on from my last post about Ryanair and what people think about them (good and bad), this made me smile (Well, it is Monday morning!). Bookmarks:
Flying To Ryanair’s Defence!
Posted in: General
This is interesting. Here are 20 reasons not to fly with Ryanair from the Times Online. It’s not just the content of the article that’s interesting, but all the comments it has generated. It clearly demonstrates the depth of feeling about Ryanair – good and bad. Some feel that Michael O’Leary will do anything for publicity and doesn’t [...]
Podcast 2 Finally Available!
Posted in: General
Andy’s second ‘podcast’ is now finally available for download here or via iTunes subscription here Podcast #2contains: Customer Problems – Dealing With Disappointment; Maximising Customer Relationships in tougher times; A book worth reading – SPIN Selling by Neil Rackham; An interview with retailer Katherine Taylor of Seen and ‘star’ of Mary Portas ‘Queen of Shops’, Don’t just Get [...]
Wanting To Make ‘Social Media’ Work For You?
Posted in: General
Spotify is ‘spot on’!
Posted in: General
This could be the way forward for music distribution. Spotify is an online musical libarary and has the potential to completely ‘revolutionise’ the way we listen to, and pay for, music. There’s a good article in the Sunday Times about it highlighting the fact that they are not just changing the rules, but creating new ones. Without a doubt, [...]
Richard Reed, An Innovative Leader? Guilty As Charged!
Posted in: General
Saw Richard Reed, one of the founders of the very successful Innocent Drinks, speak last night. Absolutely wonderful, and very insightful. I could write for ages about all the stuff he talked about, so I’ll try and summarise some of the key points: 1. Keep the main thing, the main thing – this is about having [...]
When 2 Tribes Go To Work
Posted in: General
Business ‘tribalisation’ is just one of the buzz words flying around at the moment. I mentioned Seth Godin’s latest book ’Tribes’ last month and it’s well worth a read. The basic concept is centred around groups of ‘like minded’ or common interest groups linked by ’online’ communities and / or networks. You’ve no doubt heard of (and are perhaps [...]
Compared To What?
Posted in: General
Just back from a wonderful week in Breckenridge, Colorado, and was consistently overwhelmed with the ‘customer experience’ in shops, restauants and other places we visited. You know, simple stuff like a smile, politeness, perhaps a conversation and an interest in me. These things made me a ‘delighted’ customer. My American friends with me on the trip were [...]
The Brand Gap ‘Revisited’
Posted in: General
I came across this a couple of years ago, but it was brought to my attention again recently and is well worth a five minute view. The ‘Brand Gap’ is a great presentation on Slideshare. It certainly got me thinking again about how I project my brand. The Brand Gap View more presentations from coolstuff. (tags: design [...]
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Andy Hanselman helps develop ‘Remarkable’ businesses by ‘thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! He does it by researching, speaking about, writing about and working with high performing businesses that are winning in today’s ever increasing competitive marketplaces. He’s been doing it for over 20 years, and has worked with thousands of business leaders, decision makers and their people at conferences, seminars, team building events, workshops and ‘in-house’ in the UK and around the world. He’s written two books, and is currently working on this third – ‘The 7 Characteristics Of ‘Remarkable’ Businesses’.
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