Came across a great video today. It’s two of my favourite business thinkers together on stage. Seth Godin and Tom Peters are in discussion about ‘Inside The Entrepreneurial Mind’ at the Inc 5000 2008 conference in Washington DC. Bookmarks:

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Just a quick ‘follow up’ to my blog article about easyJet last week. Joanne in The Customer Experience Team there has done a wonderful job in sorting out my problems. Prompt, personal and effective, she’s gone a long way to restoring my faith in easyJet. I know things go wrong. It’s how we fix them that [...]

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Heard a great presentation on Wednesday at the ISMM Successful Selling Conference in Birmingham by Neil Rackham, the author of the groundbreaking SPIN Selling system based on his research into successful sales techniques, and one of the world’s leading authorities on selling. His key message was that in hard times and recession, the winners are those [...]

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I’m facilitating a ‘strategic’ session with designers Purple Circle tomorrow. It involves the whole team in the business getting involved for the whole morning to generate and discuss business improvement ideas. A ‘temp’ is coming in to answer the telephones, and deal with any customer enquiries and queries. I often recommend to clients when doing things [...]

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I’ve had two emails from easyjet cancelling some flights I’d booked for a boy’s trip in November to Portugal - Bookmarks:

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[ September 30, 2008 5:30 pm to October 1, 2008 3:30 am. ] Andy will be speaking in

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[ October 16, 2008; 9:00 am to 2:00 pm. ] Andy has been asked to speak at the Group 33 meeting at the New Manor Park Hotel in the New Forest. Click here for more details.

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[ October 25, 2008; 10:00 am to 1:00 pm. ] Andy has been asked to

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