Came across a great video today. It’s two of my favourite business thinkers together on stage. Seth Godin and Tom Peters are in discussion about ‘Inside The Entrepreneurial Mind’ at the Inc 5000 2008 conference in Washington DC. They discuss all sorts of stuff, and don’t always agree. It lasts about an hour, so create time [...]

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Just a quick ‘follow up’ to my blog article about easyJet last week. Joanne in The Customer Experience Team there has done a wonderful job in sorting out my problems. Prompt, personal and effective, she’s gone a long way to restoring my faith in easyJet.
I know things go wrong. It’s how we fix them that [...]

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Heard a great presentation on Wednesday at the ISMM Successful Selling Conference in Birmingham by Neil Rackham, the author of the groundbreaking SPIN Selling system based on his research into successful sales techniques, and one of the world’s leading authorities on selling.
His key message was that in hard times and recession, the winners are those [...]

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I’m facilitating a ’strategic’ session with designers Purple Circle tomorrow. It involves the whole team in the business getting involved for the whole morning to generate and discuss business improvement ideas. A ‘temp’ is coming in to answer the telephones, and deal with any customer enquiries and queries.
I often recommend to clients when doing things [...]

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I’ve had two emails from easyjet cancelling some flights I’d booked for a boy’s trip in November to Portugal - it was two bookings because some of us were coming back at different times than others. They offered me my money back or the chance to rearrange the flights. Because of individual’s circumstances, it started to [...]

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[ 30 September, 2008 5:30 pm to 1 October, 2008 3:30 am. ] Andy will be speaking in Ripon as part of a series of business seminars throughout Yorkshire and Humberside organised by Business Link Yorkshire in July and September. Due to funding from Business Link there is no charge for these events.
Andy will be leading this interactive seminar for local business leaders aimed at helping them look at [...]

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[ 16 October, 2008; 9:00 am to 2:00 pm. ] Andy has been asked to speak at the Group 33 meeting at the New Manor Park Hotel in the New Forest. Click here for more details.

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[ 25 October, 2008; 10:00 am to 1:00 pm. ] Andy has been asked to speak at the Painting and Decorating Association Annual Conference. This will be held at Oxford Belfry Hotel, Milton Common, Thame. Click here for more information.

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