Tony Sets The Tone!
It’s obvious stuff – we know that people make the difference. This was reinforced for me after staying in the Beamish Hall Hotel near Durham on Wednesday night for an event I was doing there yesterday. We’d arrived late at this lovely hotel set out in the country side, and didn’t meet many staff that eveining apart from the receptionist who was very nice.
Breakfast time was a totally different experience. Tony, the restaurant manager was fabulous! Pleasant, smiling, caring and upbeat (but not too over the top – just right!). He set the tone for the restaurant and the hotel as a whole. You could argue ”Big Deal,
Posted in Customer Service by: Andy on September 26, 2008 | No Comments | 
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What Don’t You Like?
Picked up a simple, but great idea yesterday from a memeber of the audience at the seminar I was speaking at last night in Sheffield. We were talking about getting customer feedback and Ronnie Lewin of Genius Design, a local
Posted in '3D' Thinking, Customer Service by: Andy on September 11, 2008 | No Comments |
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Sing About The Little Things!
Posted in '3D' Thinking, Competitiveness by: Andy on September 8, 2008 | No Comments |
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I’m Back… Ready and Raring!
Hello…. and apologies! I’ve been unable to enter anything on the website since July 21st. That’s because on July 22nd I collapsed in front of clients, was rushed to hospital and spent 3 weeks
Posted in General by: Andy on September 6, 2008 | 2 Comments |
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Thinking in 3D Business Link Event – Ripon Spa Hotel, Ripon
Andy will be speaking in
Posted in Upcoming Events by: Lucy on July 17, 2008 | No Comments |
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Thinking in 3D Business Link Event – St. George’s Hotel, Huddersfield
Andy will be speaking in
Posted in Upcoming Events by: Lucy on July 17, 2008 | No Comments |
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Thinking in 3D Business Link Event – Crown Spa Hotel, Scarborough
Andy will be speaking in
Posted in Upcoming Events by: Lucy on July 17, 2008 | No Comments |
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Thinking in 3D Business Link Seminar – Bramall Lane, Sheffield
Andy will be speaking in
Posted in Upcoming Events by: Lucy on July 17, 2008 | No Comments |
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Thinking in 3D Business Link Seminar – Hull Institute of Logistics, Hull
Andy will be speaking in
Posted in Upcoming Events by: Lucy on July 17, 2008 | No Comments |
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Marketing Workshops – Durham Business Club
Andy has been asked to present two different marketing workshops….more details to follow shortly. Watch this space!!
Posted in Upcoming Events by: Lucy on July 3, 2008 | No Comments |
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