How could ever imagined that the Glastonbury Festival has become part of the ‘establishment’? Michael Eavis, its founder, felt it was becoming a bit too ’safe’, so decided to shake things up a bit and invite hip hop star Jay Z to headline the Saturday night.
Cue ‘outrage’, ‘disgruntlement’ and ’slower’ ticket sales. There was widespread [...]

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We are pleased to announce we have now opened our brand new Compete Store! This means you can now buy and download Andy’s books and e-books. We will be updating the store with more great toolkits and booklets in the coming months.
If you haven’t already purchased Andy’s books, please click here now.
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I’ve written before about ‘organisational stupidities’.
I found this recently on Bob The Lomond’s Flickr site. It was taken at Luton Airport apparently.
One of my regular rants is ’stand in your own queues’. That means find out how easy you are to do business with by putting yourself in your customers’ shoes.
This brings a whole new meaning [...]

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Here’s a great website. Alltop collects all the most popular websites on specific topics and updates them continuously. Here’s the page on marketing websites.
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This is Sarah Harding of Girls Aloud in the Ultimo ’Frontless’ Body - just one of the innovations that help keep Ultimo ‘10 steps ahead of the competition’.
That’s according to Michelle Mone, founder of Ultimo who I saw speaking last night. The Ultimo brand, which is worth over £75 million, is just one of the success stories of [...]

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[ 10 October, 2008; 9:00 am to 2:00 pm. ] Andy will be presenting a workshop to Senior Managers and also the Awards at a lunchtime presentation during the University’s Customer Service Awards Day. Click here for more information.

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[ 26 June, 2008; 6:30 pm to 9:30 pm. ] Andy has been asked to speak at this exclusive dinner to be held at Jesmond Dene House Hotel.

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[ 16 October, 2008; 9:00 am to 2:00 pm. ] Andy has been asked to speak at the Group 33 meeting at the New Manor Park Hotel in the New Forest. Click here for more details.

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[ 25 October, 2008; 10:00 am to 1:00 pm. ] Andy has been asked to speak at the Painting and Decorating Association Annual Conference. This will be held at Oxford Belfry Hotel, Milton Common, Thame. Click here for more information.

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[ 6 August, 2008; 9:00 am to 5:00 pm. ] Andy is presenting ‘Creating More Customers’ on Programme 4 of the Fastest 50 Business Improvement Programme. Click here for more details. 

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