UPMG Print It 2008

Andy is kicking off the conference in Bournemouth with a workshop called ‘Thinking In 3D’

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Presenting At ‘Print It 2008′

Andy has been asked to kick off the University Print Managers Group Annual Conference in Bournemouth next week. He’ll be delivering a workshop on ‘Thinking in 3D’ on the first day of the conference. For more details, click here.

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Fastest 50 Programme

Andy is presenting ‘ creating more customers’ on programme 1 of the Fastest 50 Business Improvement Programme. Click here for more details.

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You’ve had your chips!

Fresh from some great customer experiences in Las Vegas, I popped into a local pub to watch the Champions League Final last week. Settling down for the match, a couple of us decided to

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Weapons Of Mass Entertainment

Attended the excellent Entrepreneurs’ Forum conference in Newcastle yesterday and the highlight of the day was the ex Eurythmics musician Dave Stewart.

His current job is Chief Disruption Officer at Nokia and in a stunning performance he outlined his ‘neutron bomb’ that will blow away the current entertainment distribution model. Talk about thinking ‘Dramatically Differently’, his ‘Weapons of Mass Entertainment’ are certainly worth looking at.

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The Dramatic Difference Is In The Detail

Just back from Las Vegas. Yes, it’s a place of excess where the next thing has to be bigger and brasher, and it’s not to everyone’s taste I know.

We stayed at the Wynn hotel developed by Steve Wynn after he’d done the Belagio and as you’d expect it’s impressive in terms of facilities, luxury and size.

But the most impressive thing? The attention to detail and little touches:

• The ease and speed of our registration
• Beautiful flower arrangements refreshed throughout the hotel every day
• Staff that recognised and acknowledged you each day
• Requests for maintanance responded to promptly and
  
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  Posted in '3D' Thinking, Customer Service by: Andy on May 21, 2008 | 1 Comment | |

  Are You Paying Too Much Tax?

  Robert Stevens, the founder of IT Support business The Geek Squad, has a great quote on the benefit of creating a

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  Posted in '3D' Thinking by: Andy on May 9, 2008 | No Comments | |

  Fostering ‘Devotion’

  Would your customers miss you if you weren’t there? Or would they just shrug and quickly find another supplier?

  I miss Toby Foster. His breakfast show on BBC Radio sheffield makes me smile in a morning and Toby’s wit and humour always brightens up my day.

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  Posted in '3D' Thinking, Competitiveness, General by: Andy on May 6, 2008 | No Comments | |

  Entrepreneurs Forum Business Breakthrough Programme

  Andy is hosting the final day of the Entrepreneurs Business Breakthrough Programme. For more details click here

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  Posted in Upcoming Events by: Andy on April 1, 2008 | No Comments | |

  Digital City – Networking

  Andy is presenting a one day workshop on Networking on the Digital City Business Development Programme

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  Posted in Upcoming Events by: Andy on April 1, 2008 | No Comments | |