[ 1 June, 2008; 9:00 am to 11:00 am. ] Andy is kicking off the conference in Bournemouth with a workshop called ‘Thinking In 3D’

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Andy has been asked to kick off the University Print Managers Group Annual Conference in Bournemouth next week. He’ll be delivering a workshop on ‘Thinking in 3D’ on the first day of the conference. For more details, click here.
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[ 12 June, 2008; 9:30 am to 4:30 pm. ] Andy is presenting ‘ creating more customers’ on programme 1 of the Fastest 50 Business Improvement Programme. Click here for more details. 

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Fresh from some great customer experiences in Las Vegas, I popped into a local pub to watch the Champions League Final last week. Settling down for the match, a couple of us decided to have a quick snack, and ordered some chip butties. We were told we couldn’t just have chips even though all the meals came with them. 
When [...]

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Attended the excellent Entrepreneurs’ Forum conference in Newcastle yesterday and the highlight of the day was the ex Eurythmics musician Dave Stewart.
His current job is Chief Disruption Officer at Nokia and in a stunning performance he outlined his ‘neutron bomb’ that will blow away the current entertainment distribution model. Talk about thinking ‘Dramatically Differently’, his [...]

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Just back from Las Vegas. Yes, it’s a place of excess where the next thing has to be bigger and brasher, and it’s not to everyone’s taste I know.
We stayed at the Wynn hotel developed by Steve Wynn after he’d done the Belagio and as you’d expect it’s impressive in terms of facilities, luxury and [...]

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Robert Stevens, the founder of IT Support business The Geek Squad, has a great quote on the benefit of creating a remarkable customer experience. He believes that doing this can significantly reduce your marketing spend. 
“Marketing is the tax you pay for being unremarkable”
I love that. I guess many of us are paying too many taxes!
The challenge of course [...]

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Would your customers miss you if you weren’t there? Or would they just shrug and quickly find another supplier?
I miss Toby Foster. His breakfast show on BBC Radio sheffield makes me smile in a morning and Toby’s wit and humour always brightens up my day. 
Unfortunately (for me and thousands of others!) his stature is growing so [...]

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[ 1 May, 2008; 9:00 am to 5:00 pm. ] Andy is hosting the final day of the Entrepreneurs Business Breakthrough Programme. For more details click here

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[ 6 May, 2008; 9:00 am to 4:00 pm. ] Andy is presenting a one day workshop on Networking on the Digital City Business Development Programme

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